Clinical Associate - Medical Assistant

Devoted Health Services; United States; Teletrabalho; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Devoted Health Services seeks a Clinical Associate for a full-time, remote-friendly role in its virtual-first Devoted Medical team. The position supports clinicians with telehealth visits, onboarding, and care coordination, coordinating across PCPs, specialists, and DM services.

Required are two years of patient-facing healthcare experience and MA certification; familiarity with EHR/EMR systems is a plus. Weekend hours may be required based on business needs, with overtime available.

Qualificações

• Two years of patient-facing healthcare experience, preferably in virtual care or telehealth.
• MA certification preferred; expired certifications acceptable.
• Experience using EHR/EMR systems such as Epic/AthenaHealth/eClinicalWorks/Cerner.

Responsabilidades

• Coordinate Start of Care dates with home health agencies and process nursing orders and DME requests.
• Track lab and imaging orders, ensure timely clinician review and prevent backlogs.
• Manage inbound/outbound referral workflows and obtain required records or authorizations.
• Assist with prescription refills and route inquiries under provider guidance.
• Coordinate medical records with providers and set up appointments and communications.

Conhecimentos

Patient-facing experience

Virtual care/telehealth experience

Formação académica

MA Certification (CMA/RMA/CCMA)

Ferramentas

EHR/EMR systems (Epic, AthenaHealth, eClinicalWorks, Cerner)

Descrição da oferta de emprego

Job Description

This is a full-time, 40 hour/week role with working hours from M-F 9am-5:30pm ET.

Weekend Availability: This position will require weekend work based on business needs, operational priorities, or member demand. Team members will be provided advance notice whenever possible, and schedules will be communicated in accordance with organizational guidelines.

A bit about this role

The Clinical Associate is an integral part of our interdisciplinary virtual-first medical practice called Devoted Medical (DM). Devoted Medical is focused on delivering multiple clinical services to our Devoted Health members including comprehensive wellness visits, transitions of care visits, monthly longitudinal visits for our most complex and frail members, and on-demand urgent care visits. This role may include occasional weekend hours, through optional overtime.

In the role of Clinical Associate, you will be a vital liaison between our healthcare services, providers, and Devoted members. You will work closely with our clinicians to provide high-touch telehealth visits, facilitate virtual patient onboarding, and proactively support our clinical team by identifying care gaps and navigating members through a fragmented healthcare system. This includes coordinating across primary care (PCP) offices and specialty networks, managing electronic prescription requests and pharmacy communications, driving referral workflows, and tracking durable medical equipment (DME), home health care, imaging, and laboratory orders through completion. Through these efforts, you will be a strong advocate for our members, eliminating barriers to care and improving adherence to care plans. At the end of the day, your goal in this position is to ensure that every member receives the prompt, empathetic, high-quality care that you would want for a beloved family member-driving measurable clinical outcomes and a superior member experience.

Responsibilities and Impact will include:

Order Management & Care Coordination

• Collaborate with home health agencies to establish Start of Care (SOC) dates, process skilled nursing orders, and coordinate DME requests-tracking authorizations diligently until delivery is confirmed.


• Coordinate member lab and diagnostic imaging orders, diligently tracking electronic results and documents to ensure timely clinician review and avoid backlogs or patient safety risks.


• Manage inbound and outbound referral workflows, identifying high-quality in-network specialists and obtaining required clinical records or authorizations.


• Assist with prescription refill requests, medication clarification routing, an d adverse event/clinical inquiry escalation under provider guidance.


• Coordinate with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical.

Quality Improvement & STARS/HEDIS Care Gap Closure

• Review member panels and disease registries to identify and close preventive care gaps, including A1c control, blood pressure monitoring, Colorectal Cancer Screenings (CRC), Diabetic Retinal Eye Exams, Mammograms, and Kidney Health Evaluations.


• Educate members on the importance of routine preventive screenings and coordinate in-home testing kits, mobile diagnostics, or clinic appointments to improve quality measures.

Member Advocacy & Communication

• Serve as an advocate and reliable point of contact for members reaching out with care coordination needs via inbound calls, outreach queues, and digital messaging portals.


• Break down complex medical instructions, plan benefits, and health system navigation into clear, compassionate, and easily understandable guidance for members and their families.


• Review internal program referrals, initiate welcome outreach, and distribute educational materials and care kits.

Required skills and experience:

• MA Certification (highly preferred) ; expired MA certifications are OK! Verification: A copy of your active or expired certification (CMA, RMA, CCMA) will be required.


• No Certification: If you have significant MA experience/background, we may request copies of your MA school diploma/transcripts if needed.


• Two (2) years of patient-facing healthcare experience , with strong preference for experience in virtual care, outpatient ambulatory clinics, or telehealth settings.


• Experience utilizing Electronic Health Record (EHR/EMR) systems (e.g., Epic, AthenaHealth, eClinicalWorks, Cerner) for clini

Disclaimer

This role does not include clinical decision-making or any activity requiring licensure, and all clinical tasks are delegated by, and performed under the supervision of, licensed professionals. Clinical Associates should direct clinical concerns raised by members to the appropriate licensed team.