Clinical Applications Support & Training Specialist

GI Alliance; Southlake (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

GI Alliance seeks an experienced Clinical Applications Support Specialist to provide non-hardware support, education and training for all users of the gGastro/gPM applications. You will ensure clinical quality and centralized functions across the GI Alliance environment, aligning with GI Alliance policies and manuals.

Responsibilities include onboarding webinars, on-site training, configuring new user access, and ongoing user support.

Qualifications

• Excellent written and verbal communication required.
• Experience working in a medical office.
• Ability to learn medical terminology as it relates to the practice.
• Ability to multi-task in a fast-paced environment.
• Strong ethics and self-motivation.
• Proficient computer skills including common office software.

Responsibilities

• Provide non-hardware support, education and training for gGastro/gPM users.
• Support clinical quality and centralized functions related to these applications.
• Train new users via webinar, on-site visits, both before, during and shortly after onboarding in the gGastro/gPM application.
• Configure all necessary elements to add new users (logins, locations, etc.).
• Provide feedback to supervisors/management for deviations or errors.
• Traveling is required.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

Medical office experience

Medical terminology

Multi-tasking

GIA gGastro knowledge

Detail-oriented

Proficient computer skills

Self-motivated

Ethics

Training delivery

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

GI Alliance seeks an experienced Clinical Applications Support Specialist to provide non-hardware support, education and training for all users of the gGastro/gPM applications. You will ensure clinical quality and centralized functions across the GI Alliance environment, aligning with GI Alliance policies and manuals.

Responsibilities include onboarding webinars, on-site training, configuring new user access, and ongoing user support.