Clinical Applications Support Specialist (32189)

GI Alliance; Southlake (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

GI Alliance seeks an experienced Clinical Applications Support Specialist to provide non-hardware support, education and training for all users of the gGastro/gPM applications. You will ensure clinical quality and centralized functions across the GI Alliance environment, aligning with GI Alliance policies and manuals.

Responsibilities include onboarding webinars, on-site training, configuring new user access, and ongoing user support.

Qualifications

• Excellent written and verbal communication required.
• Experience working in a medical office.
• Ability to learn medical terminology as it relates to the practice.
• Ability to multi-task in a fast-paced environment.
• Strong ethics and self-motivation.
• Proficient computer skills including common office software.

Responsibilities

• Provide non-hardware support, education and training for gGastro/gPM users.
• Support clinical quality and centralized functions related to these applications.
• Train new users via webinar, on-site visits, both before, during and shortly after onboarding in the gGastro/gPM application.
• Configure all necessary elements to add new users (logins, locations, etc.).
• Provide feedback to supervisors/management for deviations or errors.
• Traveling is required.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

Medical office experience

Medical terminology

Multi-tasking

GIA gGastro knowledge

Detail-oriented

Proficient computer skills

Self-motivated

Ethics

Training delivery

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

GI Alliance is seeking an experienced Clinical Applications Support Specialist

Duties of this position include, but are not limited to, the following:

Position purpose

Provide non-hardware support, education and training for all users of GI Alliances gGastro/gPM application, with adherence to GI Alliance policies and the gGastro/gPM manuals. Support clinical quality and centralized functions related to these applications and other applications within the GI Alliance environment.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acknowledge clinical guideline recommendations in gGastro according to policy.
• Support and educate users for all needs pertaining to gGastro functionality according to policies/procedures, including re-direction to additional teams as needed
• Train new users via webinar, on-site visits, both before, during and shortly after onboarding in the gGastro/gPM application
• Configure all necessary elements to add new users, including logins, locations, etc.
• Provide appropriate feedback to supervisors/management for deviation or errors
• Traveling is required
• Perform other duties as assigned

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to learn and understand medical terminology as it relates to the practice.
• Ability to multi-task and work in fast-paced environment.
• Ability to learn GIA gGastro best practices
• Detail-oriented and the ability to focus on specific tasks.
• Proficient technical (computer) skills.
• Self-motivated with initiative.
• Strong sense of ethics.

Education

High School diploma or equivalent.

Experience

Some experience with Word and Excel preferred.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran