Clinical Applications Support Specialist

Arrowhead Pharmaceuticals; San Diego (CA); On-site; USD 75,000 - 98,000; Full time

Job summary

Arrowhead Pharmaceuticals, Inc. seeks a Clinical Support Analyst to manage Arrowhead's clinical applications portfolio, providing day-to-day support, troubleshooting, training, and system maintenance.

This role sits within Information Systems & Informatics and reports to the Senior Manager, Clinical Information Systems. The position is based onsite five days a week at one of Arrowhead's office locations, with responsibilities spanning incident management, knowledge base creation, and user

Qualifications

• Bachelor's degree in IT, a scientific field, or a related technical or business discipline.
• 1–2 years of experience in a pharmaceutical, biotechnology, or CRO environment.
• 1–2 years of professional experience supporting users and teams with technical issues.
• Knowledge of clinical trial data collection and analytics processes.
• Knowledge of clinical trial applications such as EDC, eTMF, IRT, and SAS Analytics, including Medidata Rave (1–2 years).
• Ability to build strong working relationships across all levels of a global organization.
• Excellent oral and written communication and collaboration skills.

Responsibilities

• Manage day-to-day use cases, including new user requests, resolution of system issues, training needs, and troubleshooting.
• Respond to questions, incidents, and problems with a strong customer-service focus.
• Triage, process, communicate, escalate, and resolve tickets using incident-management tools.
• Work with owners and vendors to evaluate and recommend solutions to complex problems.
• Create and maintain knowledge-based articles (SOPs, instructions, job aids).
• Prepare for and facilitate training delivery (in-person and virtual).
• Adapt to audience learning styles during facilitation.
• Provide post-training support.
• Perform monitoring, maintenance, and system-analysis tasks.
• Assist with optimization and implementation of software applications, including upgrades.
• Support testing and validation to ensure regulatory compliance.
• Follow change-control procedures for application changes and reporting.
• Enforce and maintain application security.

Skills

Communication skills

Collaboration

Analytical thinking

Relationship building

Education

Bachelor's degree in IT/related field

Tools

Medidata Rave

EDC

eTMF

IRT

SAS Analytics

Job description

Arrowhead Pharmaceuticals, Inc. seeks a Clinical Support Analyst to manage Arrowhead's clinical applications portfolio, providing day-to-day support, troubleshooting, training, and system maintenance.

This role sits within Information Systems & Informatics and reports to the Senior Manager, Clinical Information Systems. The position is based onsite five days a week at one of Arrowhead's office locations, with responsibilities spanning incident management, knowledge base creation, and user