Helpdesk Technician

Arrowhead Pharmaceuticals; Madison (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits

Competitive salary

Job summary

Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the IT team in Madison, WI. The role focuses on Tier I/II support for a Windows-based network and exceptional customer service, joining a team of motivated IT professionals.

Ideal candidates have 2+ years in IT, strong Windows 11/AD skills, and experience with image deployment, Office 365, and remote tools. This on-site position offers competitive pay and a solid benefits package.

Qualifications

• 2+ years of professional IT experience.
• Proficiency with Windows 11 in an Active Directory environment.
• Experience deploying images with Smart Deploy.
• Proficient in Office 365 desktop apps.
• Experience using remote support tools (LogMeIn, Goverlan).
• Strong TCP/IP troubleshooting skills.

Responsibilities

• Frontline Help Desk support for on-site and remote users via Fresh Service.
• Maintain PC lifecycle: imaging, deployment, migration, retirement.
• Manage IT equipment inventory and software.
• Assist with Windows 11, Office 365, and mobile devices inquiries.
• Troubleshoot network connectivity issues.
• Support video conferencing technologies in conference rooms.
• Light Active Directory administration.

Skills

Windows 11

Active Directory

Image deployment

Office 365

Remote support

TCP/IP

IT support

Education

Bachelor’s degree in Computer Science or related field

A+ certification

Tools

Smart Deploy

LogMeIn

Goverlan

Fresh Service

Job description

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing.

Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.

Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.

The Position

Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.

Responsibilities

• Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools
• Maintaining PC life cycle – imaging, deploying, migrating, retiring PCs
• Maintain IT equipment inventory and software
• Respond to employees’ inquiries regarding Windows 11, Office 365, and mobile devices
• Troubleshoot network connectivity issues
• Upholding acceptable usage policies as outlined by the company handbook
• Upholding IT security best practices outlined by the IT department
• Assist IT management with physical networking tasks on occasion
• Support and troubleshoot video conferencing technologies on PCs and in conference room environments
• Light Active Directory administration

Requirements

• 2+ years of professional IT experience
• Proficiency in Microsoft Windows 11 in an Active Directory Domain setting
• Proficiency in enterprise computer image deployment tools such as Smart Deploy
• Proficiency in Microsoft Office 365 desktop applications
• Proficiency using remote support tools such as LogMeIn, Goverlan
• Proficiency in troubleshooting TCP IP v 4 network issues

Preferred

• Bachelor’s degree in Computer Science or a related field
• A+ certification
• Experience with ticketing systems
• Experience with cloud MDM platforms

Arrowhead provides competitive salaries and an excellent benefit package.

Candidates must have current, valid authorization to work in the country where this role is located.