Clinical Applications Support Analyst

Arrowhead Pharmaceuticals Canada; California (MO); On-site; USD 68,000 - 75,000; Full time

Job summary

Arrowhead Pharmaceuticals is seeking an Analyst, Clinical Support (temp to hire) to manage and support its clinical application portfolio. The role sits in Information Systems & Informatics and reports to the Senior Manager, Clinical Information Systems.

The position is onsite five days a week at Pasadena, CA, with responsibilities spanning troubleshooting, training, knowledge-base creation, and system maintenance for clinical business applications.

Qualifications

• Bachelor's degree in Information Technology, a scientific field, or a related technical or business discipline.
• 1–2 years of experience in a pharmaceutical, biotechnology, or CRO environment.
• 1–2 years of professional experience supporting users and teams with technical issues.
• Knowledge of clinical trial data collection and analytics processes.
• Knowledge of clinical trial applications such as EDC, eTMF, IRT, and SAS Analytics, including 1–2 years with Medidata Rave (e.g., Cloud, EDC, CTMS, IRT).
• Ability to build strong working relationships across all levels of a global organization.
• Excellent oral and written communication and collaboration skills.

Responsibilities

• Manage day-to-day use cases, including new user requests, resolution of system issues, training needs, and troubleshooting of applications.
• Respond to questions, incidents, and problems with strong customer-service focus.
• Triage, process, communicate, and resolve tickets using incident-management tools (e.g., Freshworks, ServiceNow).
• Work with owners and vendors to evaluate solutions to complex problems.
• Author and maintain knowledge-based articles (SOPs, instructions, and job aids).
• Prepare for and facilitate training delivery in-person and virtually.
• Adapt to the learning styles of the audience during facilitation.
• Provide post-training support and follow-up as needed.
• Perform monitoring, maintenance, and system-analysis tasks for proper function.
• Assist with optimization and implementation of software applications, including upgrades.
• Support testing and validation to ensure compliance with requirements.
• Follow change-control procedures for application changes and reporting.
• Enforce and maintain application security per policies.

Skills

Clinical data

Analytics

Communication

Cross-functional

Problem solving

Education

Bachelor's degree

Tools

Medidata Rave

Spotfire

Job description

Arrowhead Pharmaceuticals is seeking an Analyst, Clinical Support (temp to hire) to manage and support its clinical application portfolio. The role sits in Information Systems & Informatics and reports to the Senior Manager, Clinical Information Systems.

The position is onsite five days a week at Pasadena, CA, with responsibilities spanning troubleshooting, training, knowledge-base creation, and system maintenance for clinical business applications.