Clinical Application Specialist

Luneau Technology USA Inc & Subsidiary; Lombard (IL); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player in vision care innovation is seeking a remote Clinical Application Specialist to enhance customer interactions and support. This role involves training and assisting healthcare professionals in using advanced ophthalmic technologies, ensuring optimal patient outcomes. With a focus on customer service and technical expertise, the specialist will travel frequently, representing the company and providing critical support during installations and training sessions. Join a forward-thinking team dedicated to improving workflow efficiency and patient experiences in the eye care sector.

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off (PTO)

Qualifications

• 5+ years in clinical ophthalmic/optometry technical roles required.
• JCAHPO - COA certification or higher is necessary.
• Ability to train diverse groups and present effectively.

Responsibilities

• Assist customers with proper use of Visionix and Optovue products.
• Perform installation and training of various product lines.
• Provide high-level customer service and support during installations.

Skills

Ophthalmic Technical Skills

Customer Service

Training and Presentation Skills

Problem-Solving Skills

Knowledge of Eye Physiology

Education

A.S. Degree or equivalent clinical experience

Tools

Windows OS

Job description

Job Description

Visionix USA, a leader in vision care innovation, is seeking a remote Clinical Application Specialist. This role interacts with internal and external customers, including physicians, practice personnel, and sales/support staff. The specialist is an experienced ophthalmic technician and educator who travels frequently, representing the company professionally.

Visionix USA provides automated eye examination and optical technologies, including Optovue, Briot, Weco, and Visionix brands. Part of the global Visionix Technology Group, we pioneer wavefront technology, helping eye care professionals improve workflow efficiency and patient experience while maintaining clinical standards.

Responsibilities

• Assist customers with proper use of Visionix and Optovue products to ensure optimal patient outcomes.
• Perform installation and training of various product lines, including Visionix Diagnostic Products, Optovue, Nexy, and WAM-5500, following manufacturer guidelines.
• Provide high-level customer service and support during installations and training sessions.
• Coordinate travel to installation sites, adhering to company policies.
• Train staff and doctors on device usage, understand and transfer data, and network machines with IT support.
• Maintain a clean installation environment and complete training documentation promptly.
• Troubleshoot machine issues and support sales with technical expertise.
• Report adverse events and device deficiencies; assist with service and trade shows as needed.
• Work directly with customers on clinical questions, develop training materials, and suggest improvements.
• Support ongoing customer communication via the Clinical Applications system.

Minimum Requirements

• A.S. Degree or equivalent clinical experience.
• At least 5+ years in clinical ophthalmic/optometry technical roles.
• 2+ years as an ophthalmic Clinical Applications Specialist.
• JCAHPO - COA certification or higher.
• Advanced knowledge of eye physiology, OCT, and refractive technologies.
• Ability to train diverse groups and present effectively.
• Extensive travel capability, including weekends.
• Physical ability to lift 50 pounds.
• Proficiency in Windows OS, problem-solving skills, and valid US driver’s license.
• Fluency in English, with strong report-writing skills.

Special Demands & Travel

The candidate must meet physical requirements, work in office/remote environments, and be able to travel nationwide (air and ground). Physical activities include standing, sitting, reaching, and lifting parcels.

Benefits

• 401(k), health/dental/vision insurance, disability, life insurance, FSA/HSA, PTO.

Posting Statement

Visionix USA is an Equal Employment Opportunity Employer, considering all qualified applicants without discrimination based on race, gender, age, veteran status, disability, or other protected categories.