Clinical and Business Operations Director BCBA

Reliatus; Gilbert (AZ); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Salary range 115k-145k

Performance bonus

Health insurance

PTO & holidays

401(k) match

CEU stipends

In-center work

Job summary

Reliatus Behavioral Health in Gilbert, AZ seeks an experienced BCBA to step into an executive leadership role as Clinical and Business Operations Director. This dual role blends clinical excellence with administrative, financial, and facility operations to maximize center performance.

Reporting to the VP of Clinical Services, you will mentor BCBAs and RBTs, oversee insurance billing and credentialing, and drive QA, compliance, and continuous improvement across the Gilbert center.

Qualifications

• Current BCBA credential in good standing with BACB.
• Arizona Licensed Behavior Analyst (LBA) licensure in good standing.
• 3–5 years of active clinical BCBA experience.
• 2–4 years in operational leadership within ABA setting.
• Experience managing center P&L, budgeting, and billing workflows.

Responsibilities

• Manage center-level P&L and financial targets.
• Design onboarding and mentorship programs for BCBAs.
• Oversee daily Gilbert center operations and workflows.
• Coordinate insurance billing, credentialing, and RCM alignment.
• Establish QA protocols and ensure BACB compliance.
• Lead and develop BCBAs, RBTs, and admin staff.

Skills

Leadership

Financial acumen

Clinical coaching

Quality focus

Education

BACB BCBA certification

Arizona LBA licensure

Tools

CentralReach

Rethink Behavioral

NPAWorks

Job description

Reliatus Behavioral Health, a leading national recruiting organization specializing in supporting Applied Behavior Analysis (ABA) organizations find top talent. We are seeking an experienced Board Certified Behavior Analyst (BCBA) to step into an executive leadership role as Clinical and Business Operations Director for our client's center in Gilbert, AZ. Reporting directly to the Vice President of Clinical Services, this high-impact, dual role requires a clinician who understands clinical excellence in an in-center environment and can effectively lead administrative, financial, and facility operations.

Compensation & Benefits

• Salary Range: $115,000 – $145,000 per year (commensurate with experience).
• Performance Incentives: Performance-based operational bonus structure linked to clinical quality, center capacity/retention metrics, and financial targets.
• Low-Cost Health Insurance: Employer covers 75% of health insurance premiums, with individual coverage starting as low as $50 per pay period (~$97/month). Comprehensive dental and vision plans are also available.
• Generous Paid Time Off (PTO): Robust PTO package plus paid holidays to support rest and work-life integration.
• Retirement Benefits: 401(k) plan with company match.
• Professional Development: CEU stipends, paid BACB maintenance fees, and leadership development programs.
• Work Setting: In-center environment in Gilbert, AZ backed by robust executive support.

Key Responsibilities

• Financial Management & P&L Oversight: Manage the operational budget and hold direct responsibility for center-level Profit and Loss (P&L) statements. Analyze center production, billable utilization, unit margins, revenue per BCBA/RBT, and claim conversion rates to ensure financial targets are met.
• Training, Mentoring & Professional Development: Design and implement structured onboarding and mentorship programs for center BCBAs. Provide ongoing clinical coaching on treatment plan design, BIP development, FBAs, and balancing clinical excellence with administrative efficiency.
• Center Operations Management: Oversee daily administrative and clinical workflows within the Gilbert center. Monitor operational KPIs such as center capacity utilization, intake timelines, cancellation rates, and staff retention.
• Insurance Billing, Credentialing & RCM Alignment: Serve as the operational liaison to the RCM team. Oversee provider credentialing, analyze reimbursement rates and claim denials, and maintain up-to-date knowledge of payor-specific CPT coding (97151–97158) and authorization guidelines.
• Quality Assurance (QA) & Compliance: Establish center QA protocols and continuous Quality Improvement (QI) initiatives to elevate treatment outcomes and ensure full compliance with BACB guidelines, state regulations, and payor standards.
• Leadership & Team Management: Lead, evaluate, and support BCBAs, RBTs, and administrative staff, fostering a collaborative culture focused on high-quality patient care and operational performance.

Qualifications Required

• Certification: Current Board Certified Behavior Analyst (BCBA) credentialing in good standing with the BACB.
• Licensure: Arizona Licensed Behavior Analyst (LBA) in good standing.
• Clinical Experience: Minimum of 3–5 years of active clinical experience as a BCBA.
• Leadership Experience: Minimum of 2–4 years in an operational leadership role (e.g., Clinical Director, Operations Director, Center Director) within an in-center ABA setting.
• Financial & Business Acumen: Proven track record managing center P&L statements, operational budgeting, RCM/billing workflows, and practice management systems (e.g., CentralReach, Rethink, NPAWorks).

Reliatus Behavioral Health and its client partners are Equal Opportunity Employers. We value diversity and encourage all qualified candidates to apply.