Clinical Ambulatory Services Rep II - Outpatient Neurosurgery Clinic

Texas Children's Hospital; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Texas Children's Hospital is seeking a Clinical Ambulatory Services Representative II for the Outpatient Neurosurgery Clinic in Houston. This full-time position offers the opportunity to deliver exceptional patient care while ensuring smooth clinic operations. If you are skilled in customer service and possess the necessary certifications, you may be the ideal candidate to join one of the best children's hospitals in the nation.

Qualifications

• Must hold one of the required certifications (e.g., CCMA, CMA, EMT).
• Preferred 2 years' experience in a healthcare setting and customer service.
• Required 2 years' experience in a clinical/direct patient care setting.

Responsibilities

• Provide patient care and excellent customer service.
• Communicate effectively with patients, families, and staff.
• Manage patient appointment check-ins and scheduling.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Education

High School Diploma or equivalent

College degree in related field

Job description

Position: Clinical Ambulatory Services Rep II - Outpatient Neurosurgery Clinic

Talent Area: Medical Assistant

Full/Part Time: Full time

Location: Houston, TX, US

Department: Neurosurgery Clinic

Shift: Monday - Friday 8am - 5pm

Job ID: 417862

We’re searching for a Clinical Ambulatory Services Representative II at our Outpatient Neurosurgery Clinic, in The Medical Center someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will be responsible for both clinical and non-clinical duties. The role will provide patient care and excellent customer service in the Texas Children's healthcare setting. To help coordinate flow and provider schedules to effectively manage patient care.

“As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.”

Think you’ve got what it takes?

Skills & Requirements

One of the following certifications is required

• CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants
• CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)
• EMT - Emergency Medical Techn by the Texas Department of State Health Services
• EMT-A - Advanced EMT by the Texas Department of State Health Services
• EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services
• EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services
• EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services
• LIC PAR - Lic-Paramedic Texas Department of State Health Services
• NCMA - National Cert Med Assistant National Center for Competency Testing
• NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals
• RMA-AAH: American Allied Health American Allied Health
• RMA-AAMP: American Association of Medical Personnel American Association of Medical Personnel
• RMA-AMT: American Medical Technologist American Medical Technologist
• RMA-ARMA: American Registry of Medical Assistants American Registry of Medical Assistants
• H.S. Diploma or equivalent preferred College degree in related field required
• Required 2 years' Experience in a clinical/direct patient care setting
• Preferred 2 years' Experience in a healthcare setting and customer service-focused industry and Outpatient clinic operations experience

Job Duties & Responsibilities

• Demonstrates positive and effective interpersonal skills, communication, and customer service skills.
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
• Facilitates the appointment check-in procedure
• Coordination of Schedules.
• Provides high quality, cost-effective patient care for clinicians and the patient/family.
• May collect specimens and perform Point of Care Testing.
• Facilitates patient flow as the scheduling master for the clinic.

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.