Ambulatory Services Rep II - Outpatient Cy-Fair Therapy clinic

Texas Children's Hospital; Cypress (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading children's hospital as an Ambulatory Services Representative II. In this role, you will provide exceptional customer service to patients and staff, facilitate virtual visits, and manage the registration process in a fast-paced outpatient environment. This position is critical for ensuring a seamless experience for patients seeking care.

Qualifications

• 2 years' experience in customer service or clerical, medical office, or business experience preferably in a Healthcare environment.

Responsibilities

• Check-In/Welcome desk operations, performs patient registration.
• Communicate with patients regarding arrivals, delays, and processes.
• Assist licensed staff with non-financial aspects of the inpatient admission process.

Skills

Customer Service

Communication

Education

H.S. Diploma or GED

Job description

Ambulatory Services Rep II - Outpatient Cy-Fair Therapy clinic

Join to apply for the Ambulatory Services Rep II - Outpatient Cy-Fair Therapy clinic role at Texas Children's Hospital

Ambulatory Services Rep II - Outpatient Cy-Fair Therapy clinic

3 weeks ago Be among the first 25 applicants

Join to apply for the Ambulatory Services Rep II - Outpatient Cy-Fair Therapy clinic role at Texas Children's Hospital

Get AI-powered advice on this job and more exclusive features.

Job Description

We’re searching for an Ambulatory Services Representative II with our Outpatient Cy-Fair Therapy clinic, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.

Job Description

We’re searching for an Ambulatory Services Representative II with our Outpatient Cy-Fair Therapy clinic, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

Qualifications:

• H.S. Diploma or GED required
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment
  
  
  

Job Duties & Responsibilities

• Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
• Insurance Authorization/Collecting cash & deposits
• Charge Entry, Billing and Reconciliation
• Customer Service and communication
• Flowmaster and Room Management
  
  
  

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Texas Children's Hospital by 2x

Get notified about new Service Representative jobs in Cypress, TX.

Future Opening: Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Cypress, TX $37,000.00-$65,000.00 4 months ago

Call Center Agent – Service Department – Don McGill Toyota of Katy

Coffee Concierge (Customer Service Representative)

Customer Service Consultant - Houston, TX - $19.25/hr (Hybrid)

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Houston, TX $35,000.00-$65,000.00 4 months ago

Customer Service Representative - State Farm Agent Team Member

Fulshear, TX $30,000.00-$40,000.00 10 months ago

Guest Service Representative - Night Auditor

Overnight Guest Service Representative (GSR)

Guest Service Representative - Night Auditor

Guest Services Representative (Mon - Fri, 9 a.m. - 5:30 p.m.)

Houston 26 Grocery - Customer Service Rep - Part-Time, 2300 N SHEPHERD DR

Construction Customer Care Representative

Customer Service Representative - WORK FROM HOME

Customer Service Representative (Remote)

The Woodlands, TX $43,000.00-$54,000.00 1 week ago

(Virtual) Customer Service Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.