Clinical Admissions Navigator

Acadia Healthcare; Detroit (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

Acadia Healthcare seeks a Clinical Admissions professional to facilitate admissions, clinical intake assessments, and utilization review to ensure appropriate care levels and optimal patient benefits.

Schedule includes 7pm–7am shifts across Week 1 and Week 2 as described. Requires degrees in social services and relevant behavioral health experience, with CPR/training certifications preferred.

Qualifications

• Bachelor's degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years' experience in mental/behavioral health working with individuals in clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at admission and communicate to the business office.
• Collaborate with facility medical and psychiatric personnel for referrals.
• Coordinate admission and transfer between referral sources and levels of care.
• Maintain knowledge of milieu management and patient safety.
• Communicate projected admissions to internal representatives.
• Complete pre-admission assessments and communicate disposition recommendations.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission prior to admission.
• Admit patient to registration system and complete forms.
• Demonstrate empathetic professional attitude toward customers and resolve complaints.
• Coordinate care for patients not admitted and ensure follow-up care.
• Demonstrate urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision per guidelines.

Skills

Mental health experience

Communication

Patient-centered care

Education

Bachelor's degree in social services

Master's degree in social services or RN preferred

Job description

Acadia Healthcare seeks a Clinical Admissions professional to facilitate admissions, clinical intake assessments, and utilization review to ensure appropriate care levels and optimal patient benefits.

Schedule includes 7pm–7am shifts across Week 1 and Week 2 as described. Requires degrees in social services and relevant behavioral health experience, with CPR/training certifications preferred.