Clinical Administrative Coordinator - Remote in AZ or NV

Optum; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated ROI Specialist to join their dynamic team. This full-time position offers the opportunity to make a significant impact by processing medical records and ensuring compliance with privacy regulations. The role requires strong customer service skills and attention to detail in a fast-paced environment. With comprehensive training and flexible scheduling options, this position is perfect for those looking to grow their careers in the healthcare sector. Join a company that values diversity and inclusion while making a positive difference in the lives of many.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Equity stock purchase

Paid training

Qualifications

• Experience with Release of Information (ROI) and medical record releases.
• Ability to work flexible schedules including rotating holidays.

Responsibilities

• Process all release of information (ROI) requests efficiently.
• Ensure compliance with HIPAA regulations and safeguard patient privacy.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication Skills

Education

High School Diploma / GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 4:30 PM MST. It may be necessary, given the business need, to work rotating holidays.

We offer 4 weeks of paid training. The hours of training will be based on your schedule during normal business hours or will be discussed on your first day of employment.

If you are located within the state of Arizona OR Nevada, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner


• This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service


• At all times, the ROI Specialist must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations


• The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department


• Promotes positive customer relations through prompt and courteous service


• Review each request for validity according to request type and written guidelines rejects invalid requests / provides timely feedback to requestors regarding non - valid requests for PHI; work with requestor as needed


• Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies


• Performs other duties as assigned

This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED


• Must be 18 years of age OR older


• Experience with Release of Information (ROI) and medical record releases


• Experience with working within the health care industry


• Ability to work any of our shift schedules during our normal business hours of 8:00 AM - 4:30 PM MST from Monday - Friday including the flexibility to work rotating holidays based on business need.

Preferred Qualifications:

• Experience with healthcare terminology


• Experience with policy and procedures within Arizona state law, federal, and HIPAA regulations


• Experience with working in a hospital, physician's office, OR medical clinic setting


• Clerical OR administrative support background


• Experience with working in a call center

Telecommuting Requirements:

• Reside within the state of Arizona OR Nevada


• Ability to keep all company sensitive documents secure (if applicable)


• Required to have a dedicated work area established that is separated from other living areas and provides information privacy


• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to apply regulatory requirements to facilitate organizational compliance


• Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders


• Ability to work independently in a fast - paced environment


• Ability to perform team - oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi - task effectively


• Effective organizational skills, demonstrating attention to details and excellent customer service skills


• Problem solving and critical thinking skills


• Competent use of email, fax machines, copiers


• Effective communication skills (verbal and written)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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