Bilingual English and Spanish Clinical Administrative Coordinator - Remote in MD

UnitedHealth Group; Baltimore (MD); Remote; Confidential; Vollzeit

Zusammenfassung

Una empresa innovadora busca un Coordinador Administrativo Clínico Bilingüe para un entorno de atención al cliente de alto volumen. Este puesto ofrece la oportunidad de impactar positivamente la vida de millones al facilitar el acceso a la atención médica. Se valorará la fluidez en inglés y español, así como la capacidad de trabajar de manera independiente y eficiente. Únete a un equipo que se dedica a simplificar la experiencia de atención médica y a construir comunidades más saludables. Si estás listo para enfrentar desafíos y hacer una diferencia, esta es la oportunidad perfecta para ti.

Qualifikationen

• Se requiere fluidez en inglés y español para interactuar con los miembros.
• Experiencia en atención al cliente y gestión administrativa es preferible.

Aufgaben

• Gestionar la admisión administrativa de los miembros.
• Realizar llamadas salientes y manejar llamadas entrantes.

Kenntnisse

Fluidez en inglés

Fluidez en español

Atención al cliente

Gestión administrativa

Tools

Sistema de marcación

Jobbeschreibung

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator will work in a high volume, customer service environment and will need to be efficient, productive and thorough dealing with our members over the phone.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm EST M-F. It may be necessary, given the business need, to work occasional weekends (Saturday/Sunday).

If you are located within the state of Maryland, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Manage administrative intake of members
• Work with clinics, facilities and the quality team to manage requests for services from members and/or providers
• Initiating outbound and handling inbound calls using a dialer system
• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
• Handle resolution/inquiries from members and/or providers
• Will work independently

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role