Clinical Administrative Assistant

University Hospitals Pain Management; Concord Township (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

University Hospitals Pain Management is seeking a front desk/clinical support professional to assist with age-specific patient interactions, record-keeping, and guest relations in a clinical setting.

You will use verbal and written communication to maintain smooth operations, coordinate with care teams, and ensure PHI security through training and policy adherence.

This role emphasizes professionalism, teamwork, and a commitment to patient care within the hospital system.

Qualifications

• Experience in a clinical or hospital front desk is preferred.
• Strong communication and organizational skills.
• Ability to handle PHI securely and comply with policies.

Responsibilities

• Maintains the patient record (in written and/or electronic format).
• Facilitates communication and efficient unit/department operations.
• Orders supplies.

Job description

A Brief Overview

Provides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.

What You Will Do

• Maintains the patient record (in written and/or electronic format. Competency 7
• Facilitates communication and efficient unit/department operations. Competency 5, 6
• Orders supplies. Competency 5
• Demonstrates knowledge and use of available resources and communication tools. Competency 7
• Maintains awareness and control of reception desk and surrounding area. Competency 5,6
• Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers. Competency 1 & 2
• Takes responsibility for self -development and supports a learning environment. Competency 3
• Displays commitment to the mission of the hospital and its values. Competency 4

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.