Provider Admin. Asst., Peds Neurosurgery - Main Campus

University Hospitals Pain Management; Cleveland, Northern (OH, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

University Hospitals Pain Management in Cleveland, OH is seeking an administrative coordinator to support clinical and administrative activities, coordinate scheduling, patient communications, and PHI compliance.

The role emphasizes accuracy, patient financial clearance, grant paperwork support, and back-up coverage for staff, with focus on high-quality customer service and adherence to UH policies.

Responsibilities

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Completes correspondence /or administrative paperwork.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties assigned as needed.

Job description

What You Will Do

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Completes correspondence &/or administrative paperwork.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties assigned as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.