Clinic Support & Patient Experience Specialist

Grmc; Silver City, Northern (NM, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

GRMC in Silver City, NM is seeking a Clinic Support Specialist who greets patients, assists with check-in/out, and ensures accurate documentation for every visit.

Responsibilities include updating patient records, verifying insurance, processing co-pays, routing questions to clinicians, and maintaining HIPAA privacy.

Requires a high school diploma or GED, at least one year in a healthcare setting, EMR experience preferred, and strong interpersonal skills for a fast-paced clinic.

Qualifications

• Minimum high school diploma or GED.
• Healthcare setting experience preferred, EMR experience desired.
• Strong interpersonal and organizational abilities under stress.

Responsibilities

• Greet patients and refer­ring physicians; manage check-in/out and documentation.
• Update patient records and verify insurance status for visits.
• Collect co-pays and route clinical questions to the appropriate provider.
• Maintain confidentiality of PHI and HIPAA compliance in daily tasks.
• Cross-train in other clinic areas to support operations.

Skills

Customer service

Interpersonal skills

Organizational skills

HIPAA compliance

Computer proficiency

Education

High School Diploma or GED

Tools

EMR experience

Job description

GRMC in Silver City, NM is seeking a Clinic Support Specialist who greets patients, assists with check-in/out, and ensures accurate documentation for every visit.

Responsibilities include updating patient records, verifying insurance, processing co-pays, routing questions to clinicians, and maintaining HIPAA privacy.

Requires a high school diploma or GED, at least one year in a healthcare setting, EMR experience preferred, and strong interpersonal skills for a fast-paced clinic.