Patient Access & Registration Specialist

Gila Regional Medical Center; Silver City (NM); On-site; USD 33,000 - 39,000; Full time

Job summary

Gila Regional Medical Center in Silver City, NM seeks a Patient Access Representative (PAR) to greet and register patients across departments. You will gather demographics, verify insurance, obtain authorizations when needed, and handle central phone and alarm systems while maintaining HIPAA compliance.

The role requires strong customer service, attention to detail, and the ability to work with medical terminology and basic computer skills.

Qualifications

• Minimum High School Diploma or GED required.
• 1–2 years of college coursework preferred.
• Customer service experience required, with insurance billing preferred.
• Familiar with medical terminology and basic computer skills.
• Bilingual in Spanish preferred.

Responsibilities

• Registers patients in a precise, accurate, timely and courteous manner, maintaining 95% data entry accuracy.
• Updates patient demographics.
• Verifies eligibility of insurance and obtains prior authorizations when required.
• Processes paperwork with complete and accurate documentation.
• Collects copayments and deductibles, and offers discounts for SP/GCHP according to hospital policy.
• Answers phones and transfers calls.
• Operates the central alarm system.
• Maintains confidentiality per HIPAA standards.
• Provides front-line customer service; meets and greets visitors and directs patients.
• Processes orders such as transfers and discharges as directed.
• Communicates with Radiology and other departments regarding pending authorizations, rescheduling, and denials.
• Participates in staff meetings and in-service programs.
• Participates in department on-call program as assigned.
• Operates the switchboard and intercom to relay calls and messages.
• Furnishes information/phone numbers to callers or refers to appropriate hospital personnel.
• Additional duties as assigned.

Skills

Customer service

Insurance billing

Medical terminology

Basic computer skills

Microsoft Outlook

Bilingual in Spanish

Education

High School Diploma or GED

Some college

Job description

Gila Regional Medical Center in Silver City, NM seeks a Patient Access Representative (PAR) to greet and register patients across departments. You will gather demographics, verify insurance, obtain authorizations when needed, and handle central phone and alarm systems while maintaining HIPAA compliance.

The role requires strong customer service, attention to detail, and the ability to work with medical terminology and basic computer skills.