Clinic Supervisor

OrthoArizona; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Basic Life Insurance

Employee Assistance Program

Voluntary Short- & Long-Term Disabled

401(k) Plan

Paid Time Off

Job summary

OrthoArizona in Phoenix, AZ, is seeking a Clinic Supervisor to lead day-to-day operations for front and back-office teams in a fast-growing orthopedic practice.

You will train staff, coordinate coverage with the Clinic Manager, ensure policy compliance and high-quality patient care, and serve as a point of contact for escalations while supporting EMR training and collaboration with other departments.

Qualifications

• Medical industry knowledge including medical terminology.
• Working knowledge of computer programs and technologies within a medical office setting.
• Excellent written and verbal communication skills.
• High school diploma or GED.
• Maintains CPR certification.

Responsibilities

• Manage day-to-day front and back-office operations.
• Train new hires on clinical policies and patient care standards.
• Assist Clinic Manager with staffing schedules and coverage.
• Review and approve PTO/timecards.
• Conduct regular 1:1 coaching and performance reviews.
• Assist with disciplinary actions or performance concerns.
• Coordinate with Billing, Administrative centers, DME, etc.
• Ensure patient care workflows align with policies.
• Handle patient escalations or complaints.
• Provide EMR software trainings and act as subject matter expert.
• Perform other duties as assigned.

Skills

Medical terminology

Insurance terms

Computer skills

Communication skills

CPR certification

Education

High school diploma or GED

Tools

EMR software

Job description

Anticipate patient needs, exceed expectations, and create lifelong memories.

An orthopedic practice that is made up of over 70 premier specialists, specializing in sports medicine, joint replacement, arthroscopy, fractures, arthritis, and general orthopedic conditions in adult and pediatric patients. OrthoArizona offers a wide variety of services that include advanced imaging, physical therapy, diagnostic testing, casting, durable medical equipment, and workers’ compensation.

We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive, high-quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through.

General Employee Benefits

We are committed to providing the best benefits options to our employees so we can support their health, wellness, and happiness.

Basic Life Insurance

Employee Assistance Program

Voluntary Short- & Long-Term Disability

401(k) Plan

Paid Time Off

Position:Clinic Supervisor

Location: Phoenix (Arcadia), AZ

Job Id:4218

# of Openings:1

Clinic Supervisor

About OrthoArizona:

At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers.

Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members.

As a Clinic Supervisor with OrthoArizona, you will get to:

• Responsible for Day-to-day management and of both front and back-office functions to ensure effective clinical operations while ensuring compliance with all practice policies, MIPS, BPCI or other value-based initiatives, and customer service standards.
• Act as primary on training of new hires on clinical policies and procedures, patient care standards, including cross training of all staff.
• Assists Clinic Manager with proper clinical staffing schedules and find coverage when necessary for all provider teams.
• Review, correct, and approve all direct report’s PTO/PST, and timecards inline with the payroll calendar and policy.
• Perform regular 1:1s with clinic staff, provide coaching, feedback, performance reviews as necessary.
• Assist clinic manager on documentation for disciplinary action or performance related concerns.
• Partner and regular communicate with other department heads to ensure consistencies in shared duties: ie, Billing, Administrative centers, DME, etc.
• Ensure patient care standards and workflows are completed according to company policy and procedure.
• Be the primary point of contact for any patient escalations or complaints.
• Act as a subject matter expert on practice management and EMR software, assist with necessary trainings surrounding said software.
• All other duties assigned.

Qualifications:

• Medical industry knowledge including medical terminology, insurance terms, etc.
• Working knowledge of computer programs and technologies within a medical office setting
• Excellent written and verbal communication skills.
• High school diploma or GED.
• Maintains CPR certification.

Preferred Qualifications:

• Prior experience in back-office position.

Full Time Benefits:

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account + company contributions.