Clinic Supervisor

PACKARD HEALTH INC; Michigan; On-site; USD 65,000 - 85,000; Full time

Job summary

PACKARD HEALTH INC is seeking a Clinic Supervisor to support daily clinic operations under the Senior Practice Manager. The role involves direct supervisory responsibilities for Medical Assistants, hands-on CMA clinical support, and temporary coverage across sites.

The position emphasizes ensuring efficient patient flow, adherence to quality and safety standards, and collaboration with provider teams. Strong leadership and EMR proficiency are essential.

Qualifications

• Associates or bachelor’s degree preferred in healthcare, business, or related field.
• Supervisory or lead experience in healthcare or medical office setting preferred.
• Strong communication, leadership and problem-solving skills required.
• Proficiency in electronic medical records (EMR) and Microsoft Office.

Responsibilities

• Provide direct supervision, training, scheduling, and performance management to assigned staff.
• Support collaboration between clinic staff and provider teams; promote patient-centered care.
• Manage the clinic's vaccine program: inventory, storage, ordering, documentation, regulatory compliance.
• Assist with onboarding, orientation, and training of new employees; support staff development.
• Float to sites for supervision coverage and operational support as needed.
• Maintain friendly, courteous patient contacts and address concerns or complaints.
• Coordinate with leadership on quality improvement and efficiency projects.

Skills

Communication

Leadership

Problem solving

Staff supervision

Scheduling

Insurance processes

EMR proficiency

MS Office

Education

Associate or Bachelor's degree in healthcare or related field

Tools

EMR

Microsoft Office

Job description

Job SummaryThe Clinic Supervisor supports the Senior Practice Manager in overseeing daily operations of the assigned primary care clinic. This role provides direct supervision to assigned Medical Assistants, ensures smooth patient flow, and promotes quality, patient-centered care. As a Certified Medical Assistant (CMA), the Clinic Supervisor also provides hands-on clinical support when necessary. In addition, this position serves as a floating supervisor, providing temporary leadership coverage for Practice Managers across clinic sites.Essential FunctionsProvide direct supervision, training, scheduling, and performance management to assigned staff.Support and maintain a cohesive and collaborative relationship between clinic staff and provider teams.Ensure compliance with organizational policies, regulatory standards, and quality/safety requirements.Manage the clinic's vaccine program by monitoring inventory levels, maintaining vaccine storage standards, coordinating ordering and supply management, ensuring accurate documentation and supporting regulatory compliance.Support providers and clinical staff by ensuring resources and workflows align with patient care needs.Crosstrain to support registration and revenue cycle functions.Assist with the onboarding and orientation of new employees.Collaborate with leadership on operational initiatives, quality improvement, and efficiency projects.Assist Practice Mangers and Senior Practice Manager the recruiting, hiring, orientation, development, evaluation, and training of front desk and medical assistant staff to ensure employee satisfaction and high levels of customer care and service.Assist in completion of performance evaluations for assigned employees.Float to sites for supervision coverage and functional support as needed.Ensure that all contacts with patients are carried out in a friendly, courteous, helpful, and considerate manner.Provide support to address patient concerns or complaints, including those that escalate.Support and uphold established policies and procedures, quality and safety standards, and requirements of accreditation and regulatory agencies.Perform duties as needed to assist staff and cover during personnel shortages.Ensure practice inventory and supply ordering are maintained to support clinic functions.Ensure adequate care and maintenance of clinical equipment.Support a culture of diversity, equity and inclusion in hiring, staffing and other operational decision-making.Ensure effective communication between front and back office staff and other departments to optimize the patient experience and office productivity. Work with all team members to facilitate congenial and professional working relationships with all members of the team to ensure a harmonious work environment.Perform duties while demonstrating strong interpersonal and communication skills that allow work to flow in a positive, constructive manner.Build and maintain confidence and credibility with patients and employees; act in a caring, professional manner that consistently and positively reflects Packard Health’s mission and values.Perform other duties as assigned by management or medical leadership for the daily operations and management of the clinic.Education and ExperienceAssociate’s or bachelor’s degree in healthcare, business, or related field preferred (or equivalent experience).Previous supervisory or lead experience in a healthcare or medical office setting strongly preferred.Strong knowledge of medical office operations, scheduling systems, and insurance processes.Excellent communication, leadership, and problem-solving skills.Proficiency in electronic medical records (EMR), Microsoft Office, and related systems.Certifications, Licenses, and other Special RequirementsLicensed Practical Nurse (LPN) or Registered Nurse (RN) Preferred.Active Certified Medical Assistant.Epic experience preferred.