Clinic Services Rep

Barnes-Jewish Hospital; St. Louis (MO); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Barnes-Jewish Hospital, a premier Missouri medical center, seeks a Clinic Services Rep to support specialty clinic patients. You will greet visitors, answer calls, and schedule or reschedule appointments to keep clinics running smoothly.

Working Monday through Friday, 8:00 am to 4:30 pm (40 hours weekly), you will provide outstanding customer service, coordinate with billing and care teams, and help patients access resources as needed.

Qualifications

• High School Diploma or GED.

Responsabilités

• Coordinates patient referral procedure by management of work queues, in baskets and faxes, as well as initiates the pre-authorization process.
• Provides clerical support including, but not limited to, scanning documents, preparing charts, managing e-correspondence and general inquiries.
• Schedules and coordinates patient appointments with the department and other areas (radiology, procedure area, other testing) at the time of check out.
• Effectively interacts and communicates with patients and families to assist them and direct them to access available resources such as financial assistance, social work, and more.

Connaissances

Customer service

Scheduling appointments

Phone support

Communication

Formation

High School Diploma or GED

Description du poste

Additional Information About The Role

Barnes-Jewish Hospital has an opportunity for a Clinic Services Rep supporting various speciality clinic patients.

In this role, you will provide great customer service to patients via phone and in person to schedule/reschedule appointments. This position requires great customer service skills. If you enjoy helping others, this may be the opportunity for you. Come thrive with BJC HealthCare!

Schedule

• Monday - Friday
• Shift: 8:00a-4:30p
• 40 hours a week
• No weekends or holidays

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Preferred Qualifications

Role Purpose

Provides clerical support in an ambulatory patient care setting encompassing hospital mission, vision and values.

Responsibilities

• Coordinates patient referral procedure by management of work queues, in baskets and faxes, as well as initiates the pre-authorization process. Runs eligibility in software to confirm insurance coverage.
• Provides clerical support including, but not limited to, scanning documents, preparing charts, managing e-correspondence and general inquiries.
• Schedules and coordinates patient appointments with the department and other areas (radiology, procedure area, other testing) at the time of check out.
• Effectively interacts and communicates with patients and families to assist them and direct them to access available resources such as financial assistance, social work, and more.

Minimum Requirements

Education

• High School Diploma or GED

Supervisor Experience

• No Experience

Benefits And Legal Statement

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

BJC Total Rewards

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

Summary

To learn more, go to our Benefits Summary

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer