Clinic Service Representative - Ortho

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a Clinic Service Representative for the Ortho Multi Specialty Group. You will be the first contact for patients, handling check-in, insurance verification, and counseling on financial responsibilities.

You will support clinic operations, reconcile charts, assist with discharge processes, and deliver exceptional customer service in a fast-paced environment.

Qualifications

• HS diploma or equivalent required.
• Proficient with basic computer software and email.
• Strong communication with diverse populations.
• Accurate data entry and form completion.
• Team player with dependable reliability.

Responsibilities

• Greet and check-in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

Skills

Basic computer skills

Interpersonal skills

Accuracy in forms

Teamwork

Education

High School Diploma or equivalent

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

1201 E Michigan Ave Ste 300

Jackson, MI 49201

Job Title

Clinic Service Representative - Ortho Multi Specialty Group

About The Department

Join our dedicated team at the Henry Ford Health Jackson hospital campus, a cornerstone of MidMichigan's healthcare. Surrounded by the natural beauty of lakes and parks, our clinic provides high-quality care in a close-knit community setting. We pride ourselves on delivering exceptional service to our patients while fostering a supportive and collaborative environment for our staff. Be part of a team that values excellence, compassion, and community impact.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You’ll support clinic operations by managing patient registration, insurance verification, and financial discussions, while contributing to a culture of service excellence. Your role is vital in creating a welcoming and efficient environment for patients and staff alike.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

At Henry Ford Health, you’ll find opportunities for career growth, collaboration with passionate professionals, and the chance to contribute to mission-driven work. We foster a culture of continuous learning and innovation, empowering you to make a meaningful impact in healthcare.

Qualifications

Required Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and able to work within a team setting.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with detailed information and multitasking.