Clinic Receptionist

CommonSpirit Health; Williston (ND); Hybrid; USD 30,000 - 42,000; Full time

Job summary

CHI St. Alexius Health Williston, part of CommonSpirit Health, seeks a Clinic Receptionist to welcome patients and manage the front desk in a fast-paced setting. You will handle check-in/check-out, document services, collect payments, and provide guidance to patients throughout their visit.

The role emphasizes strong interpersonal skills, professional communication, and proficiency with EMR systems to support efficient patient care.

Qualifications

• Experience in a healthcare setting is preferred.
• No prior experience required; training provided.
• Strong communication and multitasking abilities.

Responsibilities

• Check-in patients and complete necessary paperwork for efficient admitting.
• Copy/scan patient records and insurance information into the EMR.
• Check-out and document services, collect payments and explain charges.
• Answer calls, schedule next day appointments, and verify insurance coverage.
• Coordinate referrals, authorizations, and pre-certifications with clinicians and payers.

Skills

Interpersonal skills

Phone etiquette

Attention to detail

Tools

EMR systems

Job description

Job Summary and Responsibilities

As our Clinic Receptionist at CHI St. Alexius Health Williston, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform patient check-in at the time of visit, interview patients and complete all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Perform patient check-out including pricing services to accurately support the need and documentation of each service.
• Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.

Job Requirements

Required

• None, upon hire

Preferred

• Experience in a healthcare setting

Where You'll Work

CHI St. Alexius Health Williston, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, has been proudly serving our community since 1920. CHI St. Alexius Health Williston proudly provides primary care, specialty care, family medicine, 3D mammography, orthopedics, neurology, and several other health services to our Williston community.