Clinic Receptionist

CommonSpirit Health; Dickinson (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

CommonSpirit Health's Dickinson clinic seeks a Clinic Receptionist to warmly greet patients and manage front-desk operations. You will handle patient check-in, collect payments, and coordinate clinic workflows while guiding patients through essential documentation and care instructions.

The role emphasizes interpersonal skills, tech proficiency, and compassionate patient care in a fast-paced healthcare setting at CHI St. Alexius Health Dickinson.

Qualifications

• High School Graduate or equivalent.
• Equivalen t combination of relevant education and/or experience.
• Experience with EMR software (Meditech/Allscripts) preferred.

Responsibilities

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check-in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic policies are in compliance.
• Copies/scan patient records, benefits/insurance information into the EMR system.
• Collects patient responsibility payments and answers routine insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and informs patients of needed documentation.

Skills

Interpersonal skills

Customer service

Technology proficiency

Compassion

Education

High School diploma or equivalent

Tools

Meditech

Allscripts

Google Workspace

Microsoft Office

Job description

Job Summary and Responsibilities

As our Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

Responsibilities

• Establishes and maintains effective working relationships and outstanding customer service skills.
• Performs patient check-in at the time of the visit, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Copies/scan patient medical records, benefits/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Collects patient responsibility payments and answers routine patient insurance and billing inquiries.
• Answers phone calls, schedules appointments, ensures insurance coverage, and alerts patients as to what documentation is needed, including details associated with time-of-service payment schedules.

Job Requirements

Required

• High School Graduate or equivalent
• An equivalent combination of relevant education and/or experience

Preferred

• Experience with Meditech, Allscripts, Google Workspace and Microsoft Office

Where You’ll Work

CHI St. Alexius Health Dickinson, part of CommonSpirit Heath, a national nonprofit health system based in Englewood, Colorado. The faith-based system operates in 18 states and includes 103 hospitals. Additional services offered within the system are: long-term care, assisted and residential living communities, community health services organizations, home health agencies, and numerous outpatient facilities.