Clinic Practice Lead - Medical Assistant Focus

Houston Methodist; Sugar Land (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Houston Methodist Primary Care Group is seeking a Practice Lead to coordinate daily department operations, oversee staff, and ensure high standards of patient care and customer service. A Medical Assistant background is required, with the ability to train staff and manage workflows in a fast-paced setting.

The role emphasizes first-level escalation, adherence to procedures, and collaboration with management to optimize patient experience and safety.

Qualifications

• Medical Assistant experience is a must.
• Five years of health care or clerical support experience, preferably in a provider practice.
• High School diploma or equivalent education; Associates degree preferred.

Responsibilities

• Coordinates daily department/practice operations with management, including patient appointments and scheduling.
• Maintains office efficiency by planning and organizing daily schedules and workload.
• Provides training and mentorship to staff to improve department scores and engagement.
• Monitors patient flow and ensures professional communication with patients and visitors.
• Assists with coordinating interpretations for healthcare providers and patients as needed.
• Supports with incident reporting and safety measures as part of quality initiatives.

Skills

Customer service focus

Communication

Multi‑tasking

Team coordination

Organizational skills

Problem solving

Professional demeanor

Detail orientation

Confidentiality

EMR proficiency

Office software

Education

High School diploma or equivalent

Associates degree preferred

Tools

EMR system

Microsoft Office

Job description

Houston Methodist Primary Care Group is seeking a Practice Lead to coordinate daily department operations, oversee staff, and ensure high standards of patient care and customer service. A Medical Assistant background is required, with the ability to train staff and manage workflows in a fast-paced setting.

The role emphasizes first-level escalation, adherence to procedures, and collaboration with management to optimize patient experience and safety.