Clinic/Practice Assistant I

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

The Brigham and Women's Hospital, Inc. seeks a Clinic/Practice Assistant to support a small primary care team embedded within a behavioral health environment. You will work closely with the Practice Manager to ensure smooth daily operations and exceptional patient interactions.

The role emphasizes empathy, professionalism, and respectful communication with patients who have complex psychosocial needs, within a collaborative care setting at 75 Fenwood Road, Boston.

Qualifications

• High School Diploma or Equivalent required.
• No substitution of experience for the degree.

Responsibilities

• Assist in a primary care setting embedded in a behavioral health environment.
• Engage with patients who may have complex psychosocial needs.
• Collaborate with the Practice Manager on daily operations.
• Maintain a welcoming, professional, and patient-centered interaction.

Skills

Office Suite

Office operations

Phone system

Communication

Writing skills

Time management

Organization

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Site

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position is located within a unique and highly collaborative care environment. While the role supports a primary care practice, the patient population consists almost exclusively of individuals with behavioral health needs who receive services within a larger behavioral health facility. Unlike a traditional primary care practice where behavioral health services are embedded into a medical setting, this innovative model embeds a small primary care practice within a behavioral health environment. As a result, patients often require additional support, patience, flexibility, and communication skills during their interactions with the practice. Although patient volume is generally lower than in many primary care settings, staff members tend to have more in-depth interactions with patients and play an important role in creating a welcoming and supportive environment. The ideal candidate will be comfortable working with patients who may have complex psychosocial needs and will approach each interaction with empathy, professionalism, and respect. The practice itself is intentionally small, consisting of three primary care providers and a close-knit care team. The Clinic/Practice Assistant works directly with and reports to the Practice Manager, who is the only other administrative team member within the practice. The two work closely together on a daily basis and share a small office space. Candidates who enjoy a highly collaborative environment and value strong working relationships will be particularly successful in this role. This setting offers a unique opportunity to make a meaningful impact on an underserved patient population while working as part of a dedicated team.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Experience healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: Primary Care, 75 Fenwood Road, Boston, Ma Schedule: 40-hours, Days, Onsite Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits

• Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day!

Remote Type Onsite Work Location 75 Fenwood Road Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $23.20/Hourly Grade 2

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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