Clinic/Practice Assistant, Plastic Surgery

1920 Mass General Brigham Medical Group Western Massachusetts, Inc.; Northampton (MA); On-site; USD 50,747,000 - 71,463,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a Clinic/Practice Assistant to support a fast-paced plastic surgery practice. You will serve as a welcoming point of contact for patients, providers, and colleagues, helping to keep daily operations smooth and ensuring an exceptional patient experience.

The role requires 2–3 years of office experience, a high school diploma, and strong organizational and communication skills. CMAA certification is preferred but not required.

Qualifications

• A high school diploma or equivalent; experience cannot be substituted for this education requirement.
• Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.
• Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting is required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.

Skills

Microsoft Office

Phone etiquette

Communication skills

Reading comprehension

Organization

Collaboration

Education

High school diploma or equivalent

CMAA certification preferred

Job description

Site

Mass General Brigham Medical Group Western Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Bring your organization, professionalism, and patient-first approach to a fast-paced Plastic Surgery practice. As a Clinic/Practice Assistant, you will help keep daily operations running smoothly while serving as a welcoming and reliable point of contact for patients, providers, and colleagues. This is a great opportunity for an experienced office professional who thrives in a high-volume environment, can balance multiple priorities, and takes pride in delivering an exceptional patient experience.

Locations

Primary Location: 22 Atwood Drive, Northampton, MA Secondary Location: Flexibility to provide coverage at 170 University Drive, Amherst, MA, as needed.

Schedule

8:30 a.m. to 5:00 p.m., Monday through Friday

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• File materials in patient folders and print appointment schedules.


• Process patient billing forms and scan documents to patient medical records/LMR.


• Call for patient medical records and laboratory test results.


• Open and distribute unit mail or faxes.


• Type forms, records, schedules, memos, etc., as directed.


• May be required to accept co-payments.


• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.


• Acts as \"Super User\" for scheduling, registration, and billing systems.


• Provides assistance and training to others in these areas.


• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

What You’ll Bring

• A high school diploma or equivalent; experience cannot be substituted for this education requirement.

Preferred Credential

• Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.

Experience

• Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting is required.

Skills That Will Help You Succeed

• Comfort using Microsoft Office and standard office equipment, including printers, scanners, copiers, and fax machines.


• Confidence managing routine and non-routine phone calls, responding to questions, and directing issues appropriately.


• Clear, professional verbal and written communication skills, including the ability to compose emails, memos, and letters and take accurate messages.


• Strong reading comprehension and attention to detail when working with job-related documents and patient information.


• Excellent organization and time-management skills, with the ability to balance multiple priorities, follow established procedures, and work effectively within office systems.


• A collaborative, service-oriented approach and a willingness to assist and communicate with others.

Additional Job Details (if applicable)

Why Join Mass General Brigham? Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance


• A robust retirement savings program


• Generous paid time off


• Tuition assistance and professional development support


• Additional employee perks

Remote Type

Onsite Work Location 22 Atwood Drive

Scheduled Weekly Hours

40

Employee Type

Regular Work Shift Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mission Statements

Combat disease.

Hold a hand.

Help people.

Impact the world.

About Mass General Brigham

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.