Clinic/Practice Assistant, Pain Management

Mass General Brigham; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发?

And other perks!

Job summary

Mass General Brigham in Newton-Wellesley Hospital is seeking an organized Administrative Assistant to support Spine and Pain Management operations. You will coordinate scheduling, patient flow, and basic billing tasks while delivering clear communication to patients and staff.

This onsite role at 159 Wells Avenue offers 40 hours weekly, daytime shifts, and a comprehensive benefits package including health, retirement, and tuition assistance as described.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Strong proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, filing, scanning, printing, and faxing.
• Ability to handle non-routine calls, communicate clearly with patients and team.
• Excellent written communication, editing, and proofreading skills.
• Strong organization and time management with multiple priorities.
• Collaborative, professional approach and commitment to high-quality patient care.

Responsibilities

• Support smooth practice operations with administrative and clinical support under supervision.
• Manage patient visit workflows: scheduling, check-in, check-out, records, inquiries.
• Assist with patient billing forms, document scanning, and documentation accuracy.
• Serve as a resource for scheduling, registration, and billing systems.
• Provide guidance and training to Office and Practice Assistants.
• Coordinate with Supervisor to support daily operations and staff activities.
• Handle calls, messages, prior authorization requests, provider questions, prescriptions and test results.
• Perform complex scheduling functions including possible surgical scheduling and schedule changes.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Office procedures

Education

High School Diploma or equivalent

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a compassionate, collaborative clinical team where your organization, communication skills, and patient-first mindset help create a seamless experience for patients and providers every day. In this role, you will support busy Spine and Pain Management services by coordinating key administrative functions, helping patients navigate appointments, and serving as a trusted resource within the practice.

Why Join Us?

Our Spine team provides advanced, research-backed surgical and non-surgical care for patients with cervical, thoracic, and lumbar spine conditions. Our Pain Management Service delivers compassionate, team-based care for patients experiencing acute, chronic, and cancer-related pain. Together, these teams use a multimodal, multidisciplinary approach to create personalized treatment plans focused on improving comfort, function, and quality of life.

What You’ll Do

• Support smooth and efficient practice operations by performing both administrative and clinical support functions under minimal supervision.
• Manage patient visit workflows, including scheduling, check-in, check-out, appointment records, and routine patient inquiries.
• Assist with patient billing forms, scanning documents into the medical record, and maintaining accurate documentation.
• Serve as a resource and “Super User” for scheduling, registration, and billing systems.
• Provide assistance, guidance, and training to Office and Practice Assistants.
• Partner with the Supervisor to support daily practice operations and help coordinate staff activities.
• Handle phone calls, messages, prior authorization requests, provider questions, prescription refill inquiries, and test result communications as appropriate.
• Perform more complex scheduling functions, which may include surgical scheduling, schedule changes, or schedule blocking.

Qualifications

What We’re Looking For

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Strong technology skills, including advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls, solve routine issues, and communicate clearly with patients, providers, and team members.
• Strong written communication skills, including the ability to compose, edit, and proofread emails, memos, letters, and other documents.
• Excellent organization and time management skills with the ability to manage multiple priorities effectively.
• A collaborative, professional approach and a commitment to supporting high-quality patient care.

Additional Job Details (if applicable)

Benefits That Support You

At Mass General Brigham, employees are our most important resource. We are committed to offering a comprehensive, contemporary, and highly competitive benefits package designed to support your health, financial well-being, and life outside of work.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type

Onsite

Work Location

159 Wells Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.