Clinic/Practice Assistant, Rheumatology

Mass General Brigham Incorporated; Newton, Northern (MA, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Robust retirement savings program

Generous paid time off

Tuition assistance & professional dev.

Other perks

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for the Newton-Wellesley Hospital Rheumatology outpatient team. This patient-facing role focuses on organization, communication, and high-quality service to ensure smooth daily operations.

You will support check-ins, scheduling, billing, and documentation while collaborating with providers and care teams to maintain efficient clinic workflows.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of medical office or front desk experience required.
• Epic experience strongly preferred.
• Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred.
• Certified Medical Administrative Assistant preferred.

Responsibilities

• Welcome patients and support check-in and check-out procedures.
• Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
• Answer a high volume of phone calls with professionalism and excellent customer service.
• Collect copayments as needed and process patient billing forms.
• Scan documents into the patient medical record and support accurate documentation workflows.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
• Support daily practice operations in partnership with the supervisor and practice team.

Skills

Communication

Attention to detail

Patient service

Education

High School Diploma or equivalent

Certified Medical Administrative Assistant preferred

Tools

Epic

Job description

About the Organization

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Full-Time, 40 Hours | Monday–Friday, 8:30 AM–5:00 PM | Free Parking

Are you an experienced medical office professional who thrives in a patient-facing role? Join our outpatient Rheumatology team at Newton-Wellesley Hospital and become part of a collaborative practice where your organization, communication skills, and customer service make a meaningful impact every day.

About the Practice

Our Rheumatology team includes five providers delivering comprehensive inpatient, outpatient, and emergency consultative care for patients with rheumatic and autoimmune conditions. The practice provides advanced evaluation and treatment for a wide range of musculoskeletal and connective tissue disorders affecting the joints, muscles, bones, and soft tissues, including arthritis and other complex autoimmune diseases.

Why This Role Stands Out

As a Clinic/Practice Assistant, you will partner closely with one other front desk team member to support a busy outpatient specialty practice. This is a great opportunity for someone who enjoys building strong patient relationships, keeping operations running smoothly, and serving as a key point of contact for patients, providers, and care team members.

What You’ll Do

• Welcome patients and support check-in and check-out procedures.
• Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
• Answer a high volume of phone calls with professionalism and excellent customer service.
• Collect copayments as needed and process patient billing forms.
• Scan documents into the patient medical record and support accurate documentation workflows.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
• Support daily practice operations in partnership with the supervisor and practice team.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of medical office or front desk experience required.
• Epic experience strongly preferred.
• Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred.
• Certified Medical Administrative Assistant preferred.
• Strong communication, attention to detail, and commitment to excellent patient service.

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives!

Remote Type Onsite

Work Location 2000 Washington Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $19.37 - $27.71/Hourly Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Impact and Mission

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.