Medical Assistant, Family Medicine

New England Child Life; Walpole (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

Career advancement opportunities

Bonuses where applicable

Job summary

Mass General Brigham is seeking a full-time Medical Assistant II to support our Family Medicine practice in Walpole, MA. The role involves direct patient care, arranging exams, and assisting physicians with both clinical and non-clinical tasks to ensure smooth patient flow.

Responsibilities include vitals, phlebotomy if qualified, patient education, and coordination with nursing staff. The position requires a high school diploma or equivalent, BLS CMA preferred, and 1–2 years of MA experience.

Qualifications

• Education: High School Diploma or Equivalent or MA degree preferred.
• Licenses/Credentials: BLS Certification and CMA preferred.
• Experience: 1–2 years in MA or medical field required.

Responsibilities

• Take vital signs, document patient information, schedule appointments and manage patient flow.
• Show patients to examination rooms and interview patients to obtain medical information.
• Explain treatment procedures and organize educational materials for patients.
• Perform general office duties and liaise with departments while advocating for patients.
• Collect blood and other specimens; log and prepare for testing; phlebotomy if competent.
• Maintain immunization inventory and check expiration dates; administer immunizations when certified.
• Support quality initiatives and ensure patient safety measures in the clinic.

Skills

Clinical support

Vital signs

Phlebotomy

Education

High School Diploma or Equivalent

Associate's Degree in Medical Assisting

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Located at 111 Norfolk Street, Walpole MA, our Family Medicine practice provides complete care to both individual patients and whole families, including:

• Infants
• Children
• Teens
• Adults
• Seniors

We deliver a full range of preventive and health maintenance care. Our doctors also treat a range of acute and chronic health problems. In addition, we coordinate our patients’ care when they need treatment by specialists. We are a small office with a close-knit team of Providers, Medical Assistants and front desk staff who run our practice as a cohesive team! If you are looking to join a collaborative team who works closely together this is the position for you! We are seeking a full-time 40-hour Medical Assistant II to support out practice onsite Monday through Friday from 8:00am-5:00pm with one shorter day during the week 8:00am-2:30pm! Our Medical Assistants play an integral part in the operations of our community-based physician practices. Dedicated to clinical support, the Medical Assistant ensures a smooth patient flow within the practice and assists in the examination and treatment of patients under the direction of physician or advanced practitioner.

Summary The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers.

Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

• Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Basic Life Support [BLS Certification] - Various Issuers preferred
• Certified Medical Assistant [National Certification] - Various Issuers preferred
• Experience Direct MA experience or medical field work 1-2 years required

Additional Job Details

• Remote Type Onsite
• Work Location 111 Norfolk Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $22.75 - $24.94/Hourly
• Grade 3

Benefits

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.