Clinic/Practice Assistant I

Partner's Healthcare; Boston (MA); Vor Ort; USD 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

403 b retirement plan

tuition reimbursement

discounted MBTA pass

Zusammenfassung

Mass General Brigham is seeking an Administrative Assistant for a small primary care team embedded within a behavioral health environment at 75 Fenwood Road, Boston, MA. You will support daily operations, greet patients, schedule visits, and assist clinicians with routine tasks in a collaborative, patient‑centered setting.

The role emphasizes empathy, professionalism, and clear communication as you help create a welcoming atmosphere for patients with complex needs.

Qualifikationen

• High School Diploma or equivalent required.
• Healthcare office experience 0-1 year required

Aufgaben

• Provide administrative support to ensure the practice runs smoothly.
• Be the friendly face, creating a positive and compassionate environment for patients and staff.

Kenntnisse

Office Suite

Office operations

Phone handling

Written communication

Time management

Organization

Ausbildung

High School Diploma

Jobbeschreibung

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position is located within a unique and highly collaborative care environment. While the role supports a primary care practice, the patient population consists almost exclusively of individuals with behavioral health needs who receive services within a larger behavioral health facility. Unlike a traditional primary care practice where behavioral health services are embedded into a medical setting, this innovative model embeds a small primary care practice within a behavioral health environment. As a result, patients often require additional support, patience, flexibility, and communication skills during their interactions with the practice. Although patient volume is generally lower than in many primary care settings, staff members tend to have more in-depth interactions with patients and play an important role in creating a welcoming and supportive environment. The ideal candidate will be comfortable working with patients who may have complex psychosocial needs and will approach each interaction with empathy, professionalism, and respect. The practice itself is intentionally small, consisting of three primary care providers and a close-knit care team. The Clinic/Practice Assistant works directly with and reports to the Practice Manager, who is the only other administrative team member within the practice. The two work closely together on a daily basis and share a small office space. Candidates who enjoy a highly collaborative environment and value strong working relationships will be particularly successful in this role. This setting offers a unique opportunity to make a meaningful impact on an underserved patient population while working as part of a dedicated team.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Department: Primary Care
• Location: 75 Fenwood Road, Boston, MA
• Schedule: 40-hours, Days, Onsite
• Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.
• Remote Type: Onsite
• Work Location: 75 Fenwood Road
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $23.20/HourlyGrade 2

Benefits

• Medical
• Dental
• Vision
• 403 b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day ! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly fac e that play s a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

EEO Statement

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.