Clinic/Practice Assistant, Internal Medicine

Partner's Healthcare; Medford (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Bonuses

Job summary

Mass General Brigham Community Physicians, Inc. in Medford, MA is seeking a Clinic/Practice Assistant to join our on-site team. The role supports administrative and clinical duties in a busy outpatient practice, with a 40-hour week, 7:30am to 4:00pm, and on-site location at 101 Main Street.

The position emphasizes patient service, scheduling, front-desk tasks, and collaboration with clinicians to ensure high-quality care for the community.

Qualifications

• We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting.
• When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Customer service

Multitasking

Communication

Prioritization

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Community Physicians, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Our Internal Medicine office is committed to building a healthier community in the Medford area, and that's why we're bringing world-class health care affiliated with Mass General Brigham to your neighborhood. Our Medford Internal Medicine location offers adult primary care services. Our experienced internal medicine team offers comprehensive, compassionate care with convenient access to cardiac testing, labs, and imaging. We are located 101 Main Street in Medford, Massachusetts. We pride ourselves on having a close-knit, highly collaborative team who are all passionate about patient care in the community!Our office is easily accessible by public transportation, with an MBTA bus stop located directly in front of the building. While on-site parking is not available, free, non-permit street parking may be available on South Street, just around the corner from the office.

We are seeking a full-time 40-hour Clinic/Practice Assistant onsite Monday through Friday from 7:30am to 4:00pm. Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. This individual would work alongside our three other clinic/practice assistants in this patient-facing role. Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you!

SummaryPerforms both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

• Essential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records.
• -Greet and assist patients.
• -Answer telephones, assist callers with routine inquiries, and schedule appointments.
• -File materials in patient folders, and print appointment schedules.
• -Process patient billing forms and scan documents to patient medical record/LMR.
• -Call for patient medical records and laboratory test results.
• -Open and distribute mail or faxes.
• -Type forms, records, schedules, memos, etc., as directed.
• -May be required to accept co-payments.
• -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• -May monitor patients in waiting room and responds to any needs for information.
• -Assists in patient flow processes.

Qualifications

Education

High School Diploma or Equivalent required

Licenses and Credentials

Experience healthcare office experience 0-1 year required

Additional Job Details (if applicable)

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.

Remote Type OnsiteWork Location 101 Main StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $23.20/HourlyGrade 2

• Remote Type Onsite
• Work Location 101 Main Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $17.71 - $23.20/HourlyGrade 2

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.