Clinic/Practice Assistant, Family Medicine

Mass General Brigham; Beverly (MA); On-site; USD 50,719,000 - 71,369,000; Full time

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for an onsite role at 900 Cummings Center, Beverly, MA. The position is 40 hours per week, Monday–Friday, 8:30 AM–5:00 PM, supporting administrative and clinical functions in a Family Medicine office.

Ideal candidate has healthcare administrative or medical office experience, strong customer service and organizational skills. Start date after December 1, 2026.

Qualifications

• High school diploma or equivalent required.
• Experience in lieu of a degree not accepted.
• Certified Medical Administrative Assistant (CMAA) preferred.
• 2–3 years of office experience required.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and lab results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May accept co-payments.
• Handle/screen messages related to prior authorizations, provider questions, prescriptions, and test results.
• Act as Super User for scheduling, registration and billing systems; provide training to others.

Skills

Customer service

Organizational skills

Healthcare administration

Medical office experience

Scheduling

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are located at 900 Cummings Center in Beverly, MA. As a Family Medicine office, we provide physical examinations, routine health screenings, and preventive care for patients of all ages, from infants through adults.

We are seeking a Clinic/Practice Assistant to join our team onsite, working 40 hours per week, Monday through Friday from 8:30 AM–5:00 PM.

The ideal candidate will have direct healthcare administrative or medical office experience, along with strong customer service and organizational skills.

We are looking at a start date after December 1, 2026, for this role.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
  

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] preferred

Experience

office experience 2-3 years required

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

900 Cummings Center

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.