Clinic/Practice Assistant, Family Medicine

Mass General Brigham; Rial Side (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. seeks a Clinic/Practice Assistant to join our Beverly, MA team onsite.

This role supports patient visits through scheduling, check-in/check-out, and front-desk duties, with a focus on reliable administrative and basic clinical tasks. The ideal candidate has healthcare administrative experience and strong customer service and organization skills.

Qualifications

• Direct healthcare administrative or medical office experience preferred.
• Strong customer service and organizational skills required.
• High School Diploma or Equivalent; CMAA preferred.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients; answer phones and handle routine inquiries.
• File materials, print schedules, and process patient billing forms.
• Call for patient records and lab results; manage mail and faxes.
• Provide user support for scheduling, registration and billing systems.

Skills

Customer service

Organizational skills

Scheduling systems

Education

High School Diploma or Equivalent

CMAA preferred

Tools

Scheduling software

Billing systems

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryWe are located at 900 Cummings Center in Beverly, MA. As a Family Medicine office, we provide physical examinations, routine health screenings, and preventive care for patients of all ages, from infants through adults.We are seeking a Clinic/Practice Assistant to join our team onsite, working 40 hours per week, Monday through Friday from 8:30 AM–5:00 PM.The ideal candidate will have direct healthcare administrative or medical office experience, along with strong customer service and organizational skills.We are looking at a start date after December 1, 2026, for this role.Summary:Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.Does this position require Patient Care? NoEssential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.-Make patient appointments and maintain appointment records.-Greet and assist patients.-Answer telephones, assist callers with routine inquiries, and schedule appointments.-File materials in patient folders, and print appointment schedules.-Process patient billing forms and scan documents to patient medical record/LMR.-Call for patient medical records and laboratory test results.-Open and distribute unit mail or faxes.-Type forms, records, schedules, memos, etc., as directed.-May be required to accept co-payments.-Handles, screens and/or takes messages related to prior authorizations,-provider questions, prescription refills, and test results.-Acts as \"Super User\" for scheduling, registration and billing systems.-Provides assistance and training to others in these areas.-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Administrative Assistant [CMAA] preferredExperienceoffice experience 2-3 years requiredAdditional Job Details (if applicable)Remote TypeOnsiteWork Location900 Cummings CenterScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $24.94/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.