Clinic/Practice Assistant, Endocrinology

Mass General Brigham Incorporated; Dover (NH); Hybrid; USD 24,000 - 32,000; Part time

Job summary

Mass General Brigham Incorporated is seeking a flexible, team-oriented Clinic/Practice Assistant to support the Endocrinology practice at 10 Members Way, Dover, NH. The role covers call-outs, vacations, and vacancies during normal business hours, Monday through Friday, 8:00 AM to 5:00 PM.

You will serve as a gatekeeper to ensure a high-quality patient experience in a busy outpatient setting. Ideal candidates bring a high school diploma, an eye for detail, and the ability to multi-task in a

Qualifications

• High School Diploma or Equivalent required.
• 0-1 year healthcare office experience preferred.
• Experience in a busy outpatient setting is a plus.

Responsibilities

• Perform front desk duties including welcoming patients, check-in/out, and scheduling.
• Answer phone calls and assist with routine inquiries.
• Process patient billing forms and manage records and referrals as needed.
• Support clinical staff in outpatient operations and patient flow.

Skills

Customer service

Front desk

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Site Overview

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We're seeking a flexible and team-oriented per-diem Clinic/Practice Assistant to join our front desk team picking up shifts primarily in our Endocrinology practice at 10 Members Way in Dover, NH. There are opportunities to support Thoracic Surgery and other specialty practices throughout the Dover, NH location as staffing needs arise. This role provides essential coverage for call-outs, vacations, leaves, and vacancies during practice hours, Monday through Friday, 8:00 AM to 5:00 PM. We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, our Clinic/Practice Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Summary

Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records.
• -Greet and assist patients.
• -Answer telephones, assist callers with routine inquiries, and schedule appointments.
• -File materials in patient folders, and print appointment schedules.
• -Process patient billing forms and scan documents to patient medical record/LMR.
• -Call for patient medical records and laboratory test results.
• -Open and distribute mail or faxes.
• -Type forms, records, schedules, memos, etc., as directed.
• -May be required to accept co-payments.
• -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• -May monitor patients in waiting room and responds to any needs for information.
• -Assists in patient flow processes.

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Experience healthcare office experience 0-1 year required

Additional Job Details

• Remote Type Onsite
• Work Location 10 Members Way
• Scheduled Weekly Hours 0
• Employee Type Per Diem
• Work Shift Day (United States of America)
• Pay Range $17.71 - $23.20/Hourly
• Grade 2

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO/Equal Opportunity Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americas with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Company Culture

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.