Clinic/Practice Assistant, Cardiology

Mass General Brigham; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham seeks a dedicated 40-hour Clinic/Practice Assistant to support our Cardiology practice onsite at 22 Atwood Drive in Northampton, MA. The role blends administrative tasks with basic clinical support to ensure smooth patient flow and service delivery.

Shifts run Monday–Friday within 8:00 am–5:00 pm, and the position requires on-site work. The ideal candidate has a high school diploma and CMAA preferred, with strong scheduling and billing abilities to support our busy clinic.

Qualifications

• High School Diploma or Equivalent required; CMAA preferred.
• Experience in clinical office administration is a plus.
• Proficiency with patient scheduling and billing processes is expected.

Responsibilities

• Perform routine administrative and clerical duties in a clinical setting.
• Make patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Handle telephone calls and coordinate scheduling.
• Process patient billing forms and scan documents.
• Obtain and route patient records and lab results.
• Prepare forms and schedule changes as directed.
• May handle co-payments and assist with registrations.

Skills

Administrative support

Scheduling

Communication skills

Patient care coordination

Education

High school diploma

Certified Medical Administrative Assistant (CMAA)

Tools

Electronic Medical Records (EMR)

Scheduling systems

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The practice will deliver fully integrated cardiac evaluation and treatment, including but not limited to cardiac and vascular intervention, electrophysiology, heart failure management, valvular heart disease, peripheral artery disease, and a Congestive Heart Failure Clinic. The practice will be located on the 3rd floor of Cooley Dickinson’s Atwood Health Center at 22 Atwood Drive in Northampton, MA. The Atwood Health Center is a multi-specialty medical office building offering a variety of Cooley Dickinson services and serving as a one-stop health and wellness destination. We are seeking a 40-hour Full-time Clinic/Practice Assistant to support our Cardiology practice onsite Monday- Friday. We are open 8:00-am-5:00pm so shifts time are flexible within that time frame! Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred.

Job Details

Remote Type: Onsite. Work Location: 22 Atwood Drive. Scheduled Weekly Hours: 40. Employee Type: Regular. Work Shift: Day (United States of America). Pay Range: $17.71 - $24.94/Hourly. Grade: 3 at Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Company Culture and Mission

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system-we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.