Clinic/Practice Assistant, Primary Care

Mass General Brigham; Rowley (MA); On-site; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham in Rowley, MA is seeking a per-diem Clinic/Practice Assistant to support our Primary Care office. You will cover staffing gaps due to call-outs, vacations, leaves, and vacancies, with a flexible schedule and shifts during the week.

The role requires direct healthcare administrative experience or strong customer service skills, industrial organization, and the ability to manage multiple priorities in a fast-paced setting. Onsite location at 414 Haverhill St, Rowley.

Qualifications

• Direct healthcare administrative experience or strong customer service skills.
• Experience performing clerical and administrative duties in a clinical setting preferred.

Responsibilities

• Schedule patient appointments and manage appointment records.
• Greet and assist patients; answer phones and assist callers with routine inquiries.
• Process patient billing forms and scan documents to electronic records.
• Handle patient check-in/out and related clerical tasks.
• May provide scheduling, registration, and billing system support as needed.

Skills

Administrative experience

Customer service

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham in Rowley, MA, provides primary care services. Our primary care physicians specialize in internal medicine and family medicine. We are located at 414 Haverhill Street Rowley, MA 01969. We're seeking a per-diem Clinic/Practice Assistant to support our Primary Care office in Rowley. In this role, you'll help cover staffing gaps due to call-outs, vacations, leaves, and vacancies. The practice is open Monday through Friday from 8:00 AM to 5:00 PM, and we're looking for someone with a flexible schedule who can pick up shifts throughout the week based on the needs of the practice. The ideal candidate will bring direct healthcare administrative experience or strong customer service skills. We are seeking someone who thrives in a fast-paced environment, is highly organized, and is able to manage multiple priorities effectively.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

• Education: High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] preferred.
• Experience: Office experience 2-3 years required.

Additional Job Details

• Remote Type: Onsite
• Work Location: 414 Haverhill St
• Scheduled Weekly Hours: 0
• Employee Type: Per Diem
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly Grade 3

Compensation & Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3,300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.