Clinic/Practice Assistant, Family Medicine

Mass General Brigham Incorporated; Dover (NH); On-site; USD 24,000 - 32,000; Part time

Job summary

Mass General Brigham in Dover, NH is seeking a part-time Clinic/Practice Assistant to provide front desk support four days per week, 8:30 a.m.–5:00 p.m. The role focuses on high-quality customer service, appointment scheduling, and patient flow in a Family Medicine setting.

No prior healthcare experience is required, and training is provided. The position emphasizes teamwork, strong communication, and a positive attitude in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0–1 year preferred but not required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.

Job description

## Clinic/Practice Assistant, Family MedicineApplyremote type: Onsitelocations: Dover-NHtime type: Part timeposted on: Posted Todayjob requisition id: RQ4073453Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**This Mass General Brigham practice on 15 Rollinsford Road in Dover, NH, provides Primary Care services. Our primary care physicians specialize in Family Medicine, treating patients of all ages. We are a certified primary care medical home. We are seeking a part-time (32-hour/week) Clinic/Practice Assistant to join our team onsite four days per week, with a schedule of 8:30 a.m. to 5:00 p.m. This front desk role is an excellent opportunity for someone who enjoys working with people and providing outstanding customer service. While previous healthcare experience is a plus, it is not required. We are happy to train the right candidate who brings a positive attitude, strong communication skills, and a willingness to learn. If you're looking to start a career in healthcare and thrive in a fast-paced, patient-focused environment, we'd love to hear from you! Summary: Performs administrative functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy. -May monitor patients in waiting room and responds to any needs for information. -Assists in patient flow processes.**Qualifications**Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? NoExperience healthcare office experience 0-1 year required**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**15 Old Rollinsford Road**Scheduled Weekly Hours**32**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $23.20/Hourly**Grade**2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.