Clinic Patient Representative Senior - Specialty General Surgery

CHRISTUS Health; Longview (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

CHRISTUS Health in Longview, TX seeks a frontline medical receptionist to greet patients, verify demographics and insurance, schedule appointments, and process payments with accuracy. You will be an effective liaison between patients and medical staff, ensuring smooth check-in and precise data entry.

Responsibilities include answering phones, handling inquiries, supporting front office operations, and maintaining HIPAA confidentiality while contributing to clean claims and timely billing.

Qualifications

• High school diploma or equivalent required.
• Knowledge of managed care preferred.
• Excellent interpersonal and communication skills; good math knowledge essential.

Responsibilities

• Handle patient check-in, verify demographics and insurance information, and ensure accurate data entry.
• Answer phones, take messages, and assist patient and staff inquiries.
• Respond to requests for patient account corrections and maintenance.
• Schedule appointments per physician guidelines.
• Collect time-of-service payments and arrange payment plans as needed.

Skills

Interpersonal communication

Customer service

Attention to detail

Math literacy

Managed care knowledge

Education

High school diploma or equivalent

Some College

Tools

10-key calculator

Job description

Summary:

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between the patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Maintains flow of patient check-in, verifies demographic and insurance information, and enters into the computer database. Assures that information in the patient account is accurate.
• Assists with answering phones, taking messages, and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts, and/or arranges payment plans as requested.

The following duties may also be performed:

• Checks in patients, verifies, and updates necessary information in the medical record. Assists patients with completing all necessary forms.
• Schedules appointments according to the clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front-end duties, denials, workques and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements:

Education/Skills

Minimum Requirements:

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.

Preferred Requirements:

• Some College

Experience

Minimum Requirements:

• Three or more years of experience in a health care organization.

Preferred Requirements:

• ICD9 and CPT coding (advanced skills)
• Experience with charge posting or collections.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time