Clinic Patient Representative - Specialty Orthopedic Surgery

CHRISTUS Health; Texarkana (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Christus Health in Texarkana, TX seeks a friendly front desk receptionist to greet patients and visitors, collect and verify information, and support the clinic’s day-to-day operations.

You will handle check-in, insurance verification, cash handling, and scheduling, while maintaining HIPAA standards and accurate medical records. This is a full-time on-site role with opportunities to contribute to a welcoming patient experience.

Qualifications

• HD or equivalent required with strong typing and communication skills.
• Knowledge of medical terminology is desirable.
• Experience with basic clerical tasks is preferred.

Responsibilities

• Greet and assist patients and visitors promptly and courteously.
• Check in patients, verify demographics and insurance information.
• Process payments and post to billing system; balance cash drawer.
• Refer patients to financial counselor for payment discussions.
• Maintain office scheduling and answer telephone inquiries.
• Prepare and file correspondence; manage mail and records.
• Maintain HIPAA compliance and confidentiality.

Skills

Excellent interpersonal skills

Typing 40 wpm

Multitasking

Organization

Knowledge of medical terminology

Education

High school diploma or equivalent

Tools

10 key calculator

Word processing

Telephone system

Fax machine

Job description

Summary

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.
• Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
• Will process payments received by patients and post into company billing system.
• Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
• Participates with other staff to collect prior balances at the time of service.
• Maintains and follows office scheduling policies.
• Answers telephone, screens calls, takes messages and provides information.
• Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements

Education/Skills

• High school diploma or equivalent.
• Knowledge of medical terminology desirable.
• Word processing and computer experience.
• Excellent interpersonal skills and ability to communicate well.
• Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Ability to type 40 wpm preferred.

Experience

• Prefer one-year work experience, preferably in a medical office setting

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time