Clinic Patient Representative Senior - Urgent Care

CHRISTUS Health; Corpus Christi (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Multiple shifts available

Per diem as needed

Job summary

CHRISTUS Health in Corpus Christi, TX seeks a per diem front desk/ Registration staff to greet and direct patients, verify demographics and insurance, answer phones, schedule appointments, and collect payments. The role supports the clinic by assisting with referrals, cash handling, and maintaining HIPAA compliance.

Candidates should have a high school diploma, strong communication skills, and at least 3 years in a health care setting; knowledge of managed care is a plus.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in a health care organization.
• Knowledge of managed care preferred.
• ICD9 and CPT coding (advanced skills) preferred.
• Excellent interpersonal and communication skills; good math knowledge.

Responsibilities

• Check-in patients and verify/update demographic and insurance information in the database.
• Answer phones, take messages, and assist with inquiries.
• Respond to requests for patient account corrections/maintenance (CBO).
• Schedule appointments per physician guidelines.
• Collect time-of-service payments and arrange payment plans as needed.

Skills

Interpersonal skills

Communication skills

Math skills

Ten-key by touch

Education

High school diploma or equivalent

Some College preferred

Job description

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.

The following duties may also be performed:

• Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements:

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Per Diem As Needed