Client Patient Representative - Specialty Neurology Clinic [Hiring Incentive Available]

CHRISTUS Health System; Alamogordo (NM); On-site; USD 27,000 - 38,000; Full time

Job summary

CHRISTUS Health in Alamogordo, NM seeks a motivated front desk/clerical assistant to register patients, collect payments, and schedule appointments. You will ensure accurate patient and insurance information is captured and maintained, and assist with basic inquiries.

The role requires clerical training with typing and 10-key skills, knowledge of medical office software, and BLS certification. Prior medical office experience is preferred; bilingual candidates are a plus.

Qualifications

• High School diploma or equivalent required.
• Current American Heart–HeartSaver or BLS card.
• Clerical training includes typing, 10-key calculator, and computer knowledge.
• Knowledge of medical office software and insurance requirements.
• Medical office experience preferred and bilingual is a plus.

Responsibilities

• Register patients and collect accurate information for appointments and records.
• Answer phones, schedule appointments, and pre-register by phone.
• Collect co-pays and post to accounts; balance cash drawer at shift end.
• Verify insurance authorizations and referrals in patient records.
• Prepare charts and update patient information as needed.

Skills

Customer service

Phone etiquette

Cash handling

Medical office

Education

High School diploma

Tools

10-key calculator

Computer skills

Typing

Job description

Summary:

Accordingto specified procedures, arranges for the efficient and orderly registration of all patients; insures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintain patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.

Responsibilities:

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area


• Maintains required core competencies.


• Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)


• Answer practice phones and schedules patient appointments.


• Accurately registers arriving patients for appointments and accurately gathers all necessary information.


• Accurately scans/receives all required documents into patient’s account.


• Faxes notifications to insurance companies that require it.


• Pre-register via phone calls.


• Assure prompt patient services with professional kind attitude.


• Request medical records for new/referred patient.


• Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.


• Update patient information on a regular basis to include; address phone number and insurance information.


• Assure that all forms in front office are updated and copied, to include new patient packets and patient charts.


• Collects patient’s co-payments and outstanding balances at the time of service and posts to account and daily log.


• Balances designated cash drawer at end of shift.


• Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech.


• Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)


• Prepares charts for patient visit according to protocols.

Requirements:

• High School diploma or equivalent.


• Current American Heart –HeartSaver or Basic Life Support (BLS)card.


• Clerical training that includes typing, 10 key calculator, and computer knowledge.


• Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).


• Medical Office experience preferred.


• Bilingual preferred.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time