Clinic Patient Registration Specialist

Summit Orthopedics; Vadnais Heights (MN); On-site; USD 25,843 - 32,304; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401(k) with employer match

Job summary

Summit Orthopedics is seeking a Clinic Patient Registration Specialist to provide initial access for patients, greet and register them, verify information, and schedule follow-up appointments across our Vadnais Heights, Forest Lake, and Blaine campuses.

The role requires at least a year of healthcare customer service and basic computer speed, with a strong focus on delivering courteous and accurate patient care in a fast-paced environment.

Qualifications

• Minimum of one year customer service experience in a healthcare or medical office setting.
• Must possess basic computer proficiency and speed.
• Medical reception or scheduling experience is helpful.

Responsibilities

• Register and schedule patients, collect demographic and insurance information, and apply payments.
• Prepare patient charts and route received documents (mail, faxes); coordinate with teams.
• Communicate with providers to ensure a seamless patient experience and coordinate patient pick-up of records or imaging.
• Assist with rescheduling when schedules change and maintain a neat, accessible lobby.
• Provide excellent customer service to patients, teams, providers and staff.

Skills

Customer service

Scheduling

Registration

Interpersonal skills

Education

High School

Job description

Description

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values - Better together, Own it, Nimble, Excellence, and Service - are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment.

The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.

This is a full-time float position primarily supporting our campuses in Vadnais Heights, Forest Lake and Blaine. Monday - Friday schedule with variable start times. Must be flexible to float to other Summit locations as needed.

Primary Duties

• Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; coordinate interpreters and QRCs, as needed.
• Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes.
• Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient.
• Manage and coordinate patient pick up items including records and medical imaging CDs, while obtaining proper authorization and documentation.
• Assist with rescheduling patients when providers schedules change.
• Responsible for ensuring the patient lobby is accessible, neat and orderly.
• Performs various administrative duties and other duties, as needed and assigned.
• Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful.

Summit's hiring range for this position is $18.76 to $23.45 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Qualifications

Education

High School (required)

Experience

Minimum of one year customer service experience in a healthcare or medical office setting; must possess basic computer proficiency and speed (required)

Medical reception or scheduling experience desired (preferred)

Equal Opportunity Employer

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.