Clinic Patient Registration Specialist

Summit Orthopedics; Forest Lake (MN); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401(k)/profit sharing retirement plan

Job summary

Summit Orthopedics is hiring a Clinic Patient Registration Specialist. The role focuses on greeting and registering patients, verifying demographics and insurance, scheduling follow-ups, and supporting Revenue Cycle teams.

It is a casual position based at our Vadnais Heights campus with potential to float to other Summit locations. Responsibilities include handling co-pays, collecting necessary information, arranging interpreters when needed, and ensuring a smooth patient arrival and check-in

Qualifications

• Minimum of one year customer service experience in healthcare or medical office setting.
• Basic computer skills and speed are required.
• Medical reception or scheduling experience is preferred.

Responsibilities

• Register and schedule patients, verify insurance information and collect co-pays.
• Prepare next day patient charts and distribute mail and faxes.
• Coordinate with teams/providers to ensure a positive patient experience.
• Manage patient records and imaging CDs with proper authorization.
• Assist with rescheduling and maintain a neat patient lobby.
• Provide excellent customer service to patients, teams and staff.

Skills

Customer service

Interpersonal skills

Professionalism

Education

High School diploma

Tools

Basic computer proficiency

Job description

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values - Better together, Own it, Nimble, Excellence, and Service - are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment.

The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.

This is a casual position based at our Vadnais Heights campus. Must be flexible to float to other Summit locations as needed.

Primary Duties:

• Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed.
• Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes
• Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient
• Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation.
• Assist with rescheduling patients when providers schedules change
• Responsible for ensuring the patient lobby is accessible, neat and orderly
• Performs various administrative duties and other duties, as needed and assigned
• Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful

Summit's hiring range for this position is $18.76 to $23.45 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Education

• High School (required)

Experience

• Minimum of one year customer service experience in a healthcare or medical office setting; must possess basic computer proficiency and speed (required)
• Medical reception or scheduling experience desired. (preferred)
• (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.