Clinic Operations & Training Manager

Default Brand; Hyannis (MA); On-site; USD 83,097,000 - 97,424,000; Full time

Job summary

High Point & Affiliated Organizations operates outpatient services in southeastern Massachusetts, offering a full continuum of care for substance use and mental health treatment. The Office Manager role supports front-office operations, education, billing, and staff coordination across programs, ensuring professional, compliant service delivery.

The position requires a High School diploma or GED with potential bonus for a Bachelor’s degree or relevant certification.

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to organize ideas clearly and logically.
• Ability to work cooperatively and collaboratively with others.
• Understanding of the relationship between substance use and mental health issues and/or self-help programs.
• Understanding of boundaries and ethics.
• Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations.
• Able to work with alcoholic/chemical dependent population as well as mental health population.
• Ability to facilitate educational training programs for staff.
• Participates in development and annual review of medical policies and procedures.
• Excellent analytical and problem-solving skills.
• Computer literacy and knowledge of electronic health record.
• Good leadership, motivation, training and goal-setting skills.
• Organization, multi-tasking, and time management skills.

Responsibilities

• Assist in enhancing professional growth through staff meetings, case conferences, and in-service trainings.
• Responsible for continued education in substance abuse, mental health and related courses.
• Represent organization in a professional, courteous, non-biased and motivational way.
• Act as resource to management/staff regarding department procedures.
• Act as liaison / provide assistance to all management / program staff.
• Create and maintain documents, databases, forms, and filing systems.
• Prepare necessary billing reports and make changes according to policy.
• Demonstrates patient rights awareness.
• Distribute internal and external communications; respond to inquiries timely.
• Monitor billing reports, note corrections, and deposit logs.
• Communicate program progress to senior management.
• Schedule front office staff and meetings.
• Coordinate meeting agendas for program meetings.
• Attend and distribute meeting minutes/reports.
• Resolve administrative concerns interfering with operations.
• Serve as central contact for inventory and par levels of office supplies.
• Cover front desk during vacations or shortages.
• Submit administrative tasks timely and confidentially.
• Supervise designated operational staff and evaluate KPIs.
• Recruiting Gateway, Onboarding Gateway tasks as needed; assist operations.

Skills

Courteous and professional

Verbal and written communication

Team collaboration

Substance use/mental health knowledge

Ethics and boundaries

HIPAA compliance

Training and leadership

Organization and time management

Education

High School diploma or GED

Bachelor’s degree or relevant certification (CAP, PMP) is a plus

Job description

High Point & Affiliated Organizations operates outpatient services in southeastern Massachusetts, offering a full continuum of care for substance use and mental health treatment. The Office Manager role supports front-office operations, education, billing, and staff coordination across programs, ensuring professional, compliant service delivery.

The position requires a High School diploma or GED with potential bonus for a Bachelor’s degree or relevant certification.