Clinic Operations Supervisor - Lead Front Office

Baylor Scott & White Health; Frisco (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Immediate eligibility for health and/w

401(k) with dollar-for-dollar match up

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health is seeking a Supervisor Clinic Operations to coordinate and supervise daily activities of assigned employees in clinical settings. The role ensures high-quality, patient-centered care and adherence to policies and standards.

The supervisor will oversee appointment scheduling, billing processes, patient throughput, and safety, while building teamwork and ensuring effective communication across departments and leadership.

Qualifications

• Experience serving in a lead, supervisor, or other leadership capacity within a healthcare or clinic environment.
• Strong organizational, prioritization, and multitasking abilities.
• Demonstrated ability to work in a hands-on operational leadership role and provide staff coverage when necessary.
• Strong communication skills with the ability to effectively partner with providers, staff, and patients.
• 3+ years experience supporting both front-office and back-office clinic operations. Epic EMR experience.
• Medical billing and revenue cycle experience.
• Experience managing work queues and resolving operational workflow issues.
• Ambulatory clinic operations experience.
• Demonstrated ability to lead daily huddles, manage clinic workflow, and support employee engagement.

Responsibilities

• Provides direct supervision and leadership for 2 FTEs.
• Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.
• Work includes appointment scheduling, billing and follow-up, patient throughput, facilities management, and ensuring the safety of employees and patients.
• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Provides subject matter expertise for supervised employees. Sets standards for work quality and volume. Monitors work output and coaches for excellence. Identifies opportunities for LEAN applications and implements changes as needed.
• Serves as part of the work team, performing duties as needed, working alongside those supervised.
• Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.
• Provides input in the budget process to ensure resources meet patient needs. Monitors inventory and orders supplies as needed.
• Oversees compliance, training and maintenance of applicable license and certifications.
• Partners with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
• Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.

Skills

Leadership experience

Organizational skills

Multitasking abilities

Communication skills

Front-office and back-office clinic运营

Employee engagement

Lead daily huddles

Education

HS Diploma/GED Equivalent

Tools

Epic EMR

Job description

Baylor Scott & White Health is seeking a Supervisor Clinic Operations to coordinate and supervise daily activities of assigned employees in clinical settings. The role ensures high-quality, patient-centered care and adherence to policies and standards.

The supervisor will oversee appointment scheduling, billing processes, patient throughput, and safety, while building teamwork and ensuring effective communication across departments and leadership.