Clinic Operations Specialist - Medical Support & Admin

CVP (Customer Value Partners); Pueblo (CO); On-site; USD 27,552 - 31,684; Full time

Job summary

CVP is recruiting Medical Support Assistants to support the PFC James Dunn VA Clinic in Pueblo, CO. The clinic operates Monday–Friday, 8:00 am–4:30 pm, with federal holidays observed; candidates must reside within 50 miles.

Position pays an hourly rate of $20.85 plus Health & Wellness at $5.09 per hour, prorated per enrollment in benefits including employer-paid plans. Responsibilities include scheduling, ROI support, EMR documentation, calls, and billing support.

Qualifications

• Minimum six (6) months of customer service experience.
• High school education or GED equivalent.
• Familiarity with medical terminology, hospital terminology, and/or clinic processes.
• Ability to pass a required level of security clearance (U.S. citizenship required).
• Technically proficient in the skills necessary to fulfill the government's requirements; training provided by the SFVAHS on appointment management, VA policy and procedures.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no‑show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
• Maintain accurate electronic record keeping using spreadsheets and word‑processing applications.
• Type 50 wpm with minimum errors (typing test required).

Skills

Customer service

Typing

Medical terminology

Security clearance

Education

High school diploma or GED

Job description

CVP is recruiting Medical Support Assistants to support the PFC James Dunn VA Clinic in Pueblo, CO. The clinic operates Monday–Friday, 8:00 am–4:30 pm, with federal holidays observed; candidates must reside within 50 miles.

Position pays an hourly rate of $20.85 plus Health & Wellness at $5.09 per hour, prorated per enrollment in benefits including employer-paid plans. Responsibilities include scheduling, ROI support, EMR documentation, calls, and billing support.