Clinic Operations & Patient Services Specialist

Jobtailor; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Miami is seeking an experienced medical front desk administrator to support daily clinical operations and pre/post care coordination. You will handle patient intake, record review, and insurance information while maintaining strict confidentiality and high service standards.

The role requires strong communication skills, a minimum of 3 years in a related setting, and proficiency with clinical software.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Ability to maintain confidentiality of all information.
• Adherence to University and unit-level policies and procedures
• Safeguarding University assets

Responsibilities

• Facilitate prompt resolution of problems related to pre and post care arising in daily clinical operations
• Perform general administrative and receptionist functions
• Answer incoming calls and efficiently manage patients
• Acquire necessary patient care information and records
• Assist patients in a courteous, efficient, and professional manner
• Ensure adherence to divisional and departmental service standards
• Manage expectations surrounding pre and post patient care
• Obtain or review patient demographic information, insurance information, and referral numbers
• Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information
• Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software

Skills

Patient Records Management

Triage

Call Management

Insurance Information Handling

Communication Skills

Education

High School Diploma or Equivalency

Tools

Clinical Software

Job description

Jobtailor in Miami is seeking an experienced medical front desk administrator to support daily clinical operations and pre/post care coordination. You will handle patient intake, record review, and insurance information while maintaining strict confidentiality and high service standards.

The role requires strong communication skills, a minimum of 3 years in a related setting, and proficiency with clinical software.