Clinic Operations & Patient Experience Lead

Limitless Male Medical Clinic; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Limitless Male Medical Clinic is seeking a Clinic Operations Manager to oversee daily operations, ensuring a high-quality patient experience and adherence to standards across locations. The role blends leadership with direct patient engagement and requires collaboration with clinic staff, leadership teams, and corporate operations.

The position emphasizes culture, performance, and patient outcomes, with responsibility for scheduling, staff development, safety, and regulatory compliance.

Qualifications

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: CRM; EMR; Accounting Software; Development Software; Human Resource Systems; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software
• Ability to travel 40-50% to oversee clinic locations in-person
• Detail oriented
• Works well in a fast paced always changing environment
• Able to multi-task between all clinics
• "Big picture" thinking skills to addresses top-level concerns and find the best path forward from all of the available data
• Interpersonal skills to help them communicate with both executives and employees in order to create and administer policies
• A thorough understanding of financial and budgeting processes and principles so they can assess the company's earnings and spending to find areas for improvement
• Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions
• Ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
• Organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of functions and projects
• Leadership and Management skills with the ability to communicate with others effectively
• Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings
• Ability to work with details and time-sensitive issues
• Good decision‑making skills and response to high‑pressure situations

Responsibilities

• Oversee all clinic staff and maintain accountability for performance, training, and compliance.
• Conduct interviews, hire new employees, and lead performance evaluations.
• Address staff concerns and resolve issues in alignment with HR policies and company values.
• Work closely with the Operations Managers to ensure consistency in clinic operations, protocol adherence, and communication of company updates.
• Lead daily scheduling, patient flow, and wait times to optimize operational efficiency.
• Collaborate with HR, Regional Leadership, and District Managers to coordinate staffing across locations.
• Coordinate training schedules and onboarding plans aligned with Sales and Operations leadership.
• Ensure clinic cleanliness, safety protocols, and regulatory compliance.
• Provide ongoing coaching, training, and development for clinic staff with regular sessions and evaluations.

Skills

Leadership

Travel 40-50%

Detail oriented

Multitasking

Big picture thinking

Interpersonal skills

Budgeting understanding

Organizational skills

Decision making

Communication

Education

Bachelor's Degree or equivalent experience

Tools

CRM

EMR

Accounting Software

Development Software

HR Systems

Inventory Software

Microsoft Office Suite

Payroll Systems

Project Management Software

Job description

Limitless Male Medical Clinic is seeking a Clinic Operations Manager to oversee daily operations, ensuring a high-quality patient experience and adherence to standards across locations. The role blends leadership with direct patient engagement and requires collaboration with clinic staff, leadership teams, and corporate operations.

The position emphasizes culture, performance, and patient outcomes, with responsibility for scheduling, staff development, safety, and regulatory compliance.