Clinic Operations Manager — Patient‑Focused Leader

Optima Medical; Gilbert (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/vision/dental benefits

401(k)

Paid holidays

Supportive work environment

Job summary

Optima Medical in Arizona seeks a highly organized Office Manager to lead one of our primary care clinic locations. You will oversee daily operations, ensure a smooth, efficient, patient-centered experience, and support providers with workflow efficiency.

You will supervise Medical Assistants and Front Desk staff, manage staffing, timecards, onboarding, and training. Proficiency with eClinicalWorks (eCW) and HIPAA compliance are essential to keep the clinic fully operational and compliant.

Qualifications

• MA certificate or diploma required.
• Experience in medical office management or clinic leadership.
• Experience supervising clinical or administrative staff preferred.
• Strong communication, leadership, problem-solving, and organizational skills.
• Knowledge of primary care or outpatient workflows.
• High school diploma required; additional medical or business education a plus.

Responsibilities

• Oversee day-to-day clinic operations for efficient patient flow and exceptional service.
• Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles.
• Manage staff scheduling, timecards, performance, and HR tasks for the clinic team.
• Assist with onboarding and training new employees.
• Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows.
• Maintain compliance with clinic policies, procedures, and quality standards.
• Monitor and manage clinic metrics, patient satisfaction, and operational performance.
• Serve as the on-site point of contact for providers, patients, and corporate departments.
• Handle escalated patient concerns professionally and promptly.
• Monitor inventory, supplies, and equipment to keep the clinic fully operational.
• Support initiatives to increase efficiency, productivity, and overall clinic performance.

Skills

Medical Office Management

Leadership

Communication

Problem Solving

Organizational Skills

Staff Supervision

Education

High School Diploma

Medical Assistant Certificate/Diploma

Tools

eClinicalWorks (eCW)

Job description

Optima Medical in Arizona seeks a highly organized Office Manager to lead one of our primary care clinic locations. You will oversee daily operations, ensure a smooth, efficient, patient-centered experience, and support providers with workflow efficiency.

You will supervise Medical Assistants and Front Desk staff, manage staffing, timecards, onboarding, and training. Proficiency with eClinicalWorks (eCW) and HIPAA compliance are essential to keep the clinic fully operational and compliant.