Clinic Operations Manager: Patient Care & Team Leadership

Cahaba Medical Care Foundation; Demopolis (AL); On-site; USD 48,000 - 60,000; Full time

Job summary

Cahaba Medical Care Foundation in Demopolis, AL, is seeking an Office Manager to oversee the daily patient services operations for a single clinic. This role includes supervising front office and clinical staff, coordinating scheduling, and supporting quality and patient satisfaction initiatives.

You will assist with data gathering, staff training, HR-related duties, and ensure efficient office workflows, inventory, and compliance with policies. Strong communication with leadership is essential.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience managing employees and HR issues in healthcare.
• Ability to communicate professionally with staff, vendors and patients.
• Willingness to complete required sterilization/high level disinfection training.

Responsibilities

• Prompt, regular attendance at the clinic.
• Communicates daily with Director about operations, HR and patient satisfaction.
• Coordinates admin operations of the medical clinic including front/clinical staff.
• Manages patient concerns and resolves satisfaction issues; alerts and works with others.
• Gathers data for improving clinic operations and quality.
• Oversees training for new medical assistants and receptionists.
• Performs employee reviews at least annually.
• Identifies facility maintenance issues.
• Assists with daily clinic schedules.
• Keeps equipment, supplies and medications stocked and logged.
• Coordinates media advertising discussions with Community Development.
• Monitors time and attendance and PTO for staff.
• Manages clinical team workflow to meet disease management priorities.
• Communicates lab results to patients and outlines treatment plans.
• Triages patient calls and assists with refills and urgent needs.
• Assists providers with patient care activities and medications reconciliation.
• Provides nursing care per protocols (IVs, injections, wound care, diabetes education).
• Monitors EMR Needs follow-up and coordinates follow-up actions.
• Monitors clinical quality measures and supports improvement.
• Leads nursing/MA supervision and team meetings with Medical Director oversight.
• Coordinates periodic clinical training/in-services for staff.
• Manages results reporting to State and agencies as required.
• Oversees management of abnormal results and follow-up communications.
• Manages insurance annual physicals and forms.
• Oversees chronic disease registries and care quality.
• Assists Director with investigations and corrective action plans.
• Responsible for sterilization and staff competency training.
• Oversees autoclave maintenance and related compliance.
• Oversees high-level disinfection and related staff training.

Education

Bachelor's degree from a 4 yr college or university

2 years healthcare administration/HR experience

Job description

Cahaba Medical Care Foundation in Demopolis, AL, is seeking an Office Manager to oversee the daily patient services operations for a single clinic. This role includes supervising front office and clinical staff, coordinating scheduling, and supporting quality and patient satisfaction initiatives.

You will assist with data gathering, staff training, HR-related duties, and ensure efficient office workflows, inventory, and compliance with policies. Strong communication with leadership is essential.